Host in Skull Island - 2027

Tennessee Valley Hospitality•Harrison, TN

3d•Onsite

About The Position

Tennessee Valley Hospitality LLC, doing business as Skull Island, is hiring a Host for the 2027 season. The Host provides visitors with a quality recreational experience in an assigned campground or operating area. The position is often filled by two people, though some locations may have an individual Host. Hosts handle a broad range of operations, including gate and check-in work, parking compliance, housekeeping and custodial care, customer service, and potentially retail duties.

Requirements

Strong customer service skills and excellent verbal and written communication skills; enjoys extensive public contact and has a courteous, helpful attitude.
Ability to de-escalate challenging situations with coworkers or guests.
Basic recordkeeping and money-handling experience, with strong math aptitude.
Ability to work with minimal supervision, learn quickly, follow instructions accurately, and work independently and as part of a team in a fast-paced environment.
Flexible availability for regular evenings, weekends, and holidays, as well as early mornings, peak periods, and on-call shifts as needed.
Ability to maintain the cleanliness and general condition of assigned vehicles and equipment.
Basic manual labor abilities, including willingness to clean and sanitize with chemicals and remove debris and ash from fire pits.
Ability to lift 20 pounds frequently and 25 pounds or more occasionally; move safely over rough terrain; work in extreme weather; and stand in place or move about for long periods.
Ability to tow one's own RV into and out of campgrounds in emergencies, where applicable.
At least 18 years old; at least 21 years old to drive.
Reliable transportation and bondable status.
Valid driver's license and ability to be insured through the Company's motor vehicle carrier.
Familiarity with Company and partner-agency policies, boating rules, and lake geography where applicable.

Responsibilities

Provide courteous customer service; explain recreation-area rules and regulations; stay familiar with local points of interest, facilities, rates, hours, and special events; promote Company and partner programs; and notify a supervisor of guest dissatisfaction.
Register campers, collect fees, sell retail items, check in reservations and day-use visitors, answer phones, and help guests make reservations.
Operate a cash register and process cash, credit, and debit transactions; record revenue and fee data; and maintain logs, receipts, and visitor-use data.
Verify payments and permits, issue tickets for non-payment, keep fee and information boards accurate, and help manage parking, boat ramps, and picnic areas.
Conduct evening compliance rounds and inspect launch ramps and campgrounds for cleanliness and safety.
Clean, sanitize, and stock restrooms; empty trash; clean roadways, trails, campsites, picnic tables, fire rings, grills, showers, chem-toilets, laundry areas, and offices; and follow Company recycling guidelines.
Rake and groom sites and public areas using weed eaters, mowers, and leaf blowers; remove litter and micro-trash; and maintain trails, outposts, and rental cabins.
Prepare rental cabins for new guests by changing linens and towels, restocking, vacuuming, and dusting; handle laundry; and respond to spills and broken glass.
Monitor janitorial supplies and equipment, and clean and store equipment at the end of each shift.
Report unsafe or hazardous conditions, property damage, and maintenance issues to a supervisor; log and return lost and found and guest property.
Handle emergencies, including directing emergency vehicles, and follow safety, security, and privacy policies while using chemicals and tools safely.
Potentially assist with activity programs, plan shifts, and perform retail duties such as operating a point-of-sale system, stocking merchandise, and helping customers with purchases.
Perform other related duties as needed.