Host - Saco 2027

Outdoor Recreation Hospitality•Saco, NH

2d•Onsite

About The Position

The Host provides a quality recreational experience for visitors in areas operated by the Company. The position is often filled by two people, though some locations may have an individual Host. Hosts handle a broad range of operational tasks in an assigned campground or area, including gate and check-in operations, parking compliance, housekeeping, custodial care, customer service, and possible retail work. The role includes assisting visitors, registering campers, processing reservations and fees, maintaining records, supporting parking and fee compliance, and keeping recreation areas clean, safe, and orderly. Hosts may also maintain rental cabins and equipment, respond to emergencies, report hazards and maintenance issues, and assist with activity programs or retail duties as assigned.

Requirements

Strong customer-service skills and excellent verbal and written communication skills; enjoys extensive public contact and maintains a courteous, helpful attitude.
Ability to de-escalate challenging situations with coworkers or guests.
Basic recordkeeping and money-handling experience, with strong math aptitude.
Ability to work with minimal supervision, learn quickly, follow instructions accurately, and work independently and as part of a team in a fast-paced environment.
Flexible availability, including regular evenings, weekends, and holidays; early mornings, peak periods, and on-call shifts as needed.
Basic manual-labor abilities, including willingness to clean and sanitize with chemicals and clean debris and ash from fire pits.
Ability to lift 20 pounds frequently and 25 or more pounds occasionally.
Ability to move safely over rough terrain, work in extreme weather, and stand in place or move about for long periods.
Ability to tow one's own RV into and out of campgrounds in emergencies, where applicable.
At least 18 years old; at least 21 years old to drive.
Reliable transportation and bondability.
Valid driver's license and eligibility for insurance through the Company's motor vehicle carrier.
Familiarity with Company and partner-agency policies, boating rules, and lake geography where applicable.

Responsibilities

Provide courteous customer service, explain recreation-area rules and regulations, share information about local points of interest and facilities, and notify a supervisor of guest dissatisfaction.
Stay informed about rates, operating hours, and special events, and promote Company and partner programs.
Register campers, collect fees, sell retail items, check in reservations and day-use visitors, answer phones, and help guests make reservations.
Operate a cash register and process cash, credit, and debit transactions; record revenue and fee data and maintain logs, receipts, and visitor-use records using Company-approved forms.
Verify payments and permits, issue tickets for non-payment, keep fee and information boards accurate, and help control parking, boat ramp, and picnic areas.
Conduct evening compliance rounds and inspect launch ramps and campgrounds for cleanliness and safety.
Clean, sanitize, and stock restrooms; clean vault toilets and bathrooms; empty trash; and clean roadways, trails, campsites, picnic tables, fire rings, grills, showers, chemical toilets, laundry areas, and office facilities according to the approved schedule and recycling guidelines.
Rake and groom sites and public areas using weed eaters, mowers, and leaf blowers; remove litter and micro-trash; and maintain trails, outposts, and rental cabins.
Prepare rental cabins for guests by changing linens and towels, restocking, vacuuming, and dusting; handle laundry and respond to spills and broken glass.
Monitor janitorial supplies and equipment, and clean and store equipment at the end of each shift.
Report unsafe or hazardous conditions, property damage, and maintenance issues to the supervisor; log and return lost-and-found items and guest property.
Handle emergencies, including directing emergency vehicles; follow safety, security, and privacy policies; and use chemicals and tools safely.
Maintain the cleanliness and general condition of assigned vehicles and equipment.
May assist with activity programs, plan shifts, and perform retail duties such as operating a point-of-sale system, stocking merchandise, and assisting customers.
Perform other related duties as needed.