District Manager

Dunkin (Quality Brand Group)•Dallas, GA

18d

About The Position

The District Manager of Operations oversees operations across 6–8 Dunkin' restaurants, focusing on high-quality food and strong operational standards. The role recruits, hires, and develops teams dedicated to exceptional guest experiences and top-line sales and traffic growth. The District Manager plans and organizes activities 30, 60, 90, and 180 days in advance, works effectively under pressure, and makes sound decisions. The role also models Quality Brand Group's culture and behaviors and ensures restaurants meet or exceed Dunkin' brand standards for operational excellence and profitability.

Requirements

At least 3 years of multi-unit restaurant, quick-service restaurant, or retail management experience, with strong supervisory experience.
Strong communication skills.
Proficiency with PCs, Microsoft Office, and Excel spreadsheets.
Strong decision-making ability and a passion for delivering results and commitments.
Ability to make sound decisions based on analysis, experience, and judgment.
Ability to address difficult issues and resolve disagreements constructively.
Proficiency in mathematics and financial management, including budgeting and knowledge of profit-and-loss statements.
Daily travel between store locations.
Minimum 50-hour work week.
Ability to build effective teams, place the right people in the right roles, enable team decision-making, and celebrate team success.
Ability to anticipate and understand guest needs and exceed expectations.
Ability to provide honest feedback and actively coach and support team members in achieving personal and professional goals.

Responsibilities

Recruit, interview, hire, and orient employees; maintain a bench plan covering 30-, 90-, and 180-day needs.
Develop effective hiring practices and training excellence in each General Manager and Assistant Manager to improve operations.
Communicate expectations and best practices, and celebrate successes.
Promote open-door communication and ask questions to uncover anomalies.
Collaborate with brand employees while modeling Quality Brand Group's RAISE culture and fostering positivity.
Collaborate with, mentor, share with, and inspire other District Managers by sharing experience and successes.
Teach and coach sound financial practices to affect sales, cost of goods, labor, and controllable expenses.
Evaluate performance against KPIs and develop plans to achieve targets through managers and teams.
Create community involvement and local store marketing projects targeted to stores in need.
Conduct CMX audits to identify opportunities and drive Quality Brand Group and brand standards.