District Manager

Extra Space Storage•Oakland, CA

17d

About The Position

The District Manager oversees the operations and financial performance of 18–25 Extra Space Storage stores. This multi-unit leadership role has full P&L ownership and is responsible for leading and developing District Team Leads, Store Managers, and Assistant Store Managers. The District Manager helps teams deliver a strong customer experience, maintain safe and secure stores, and meet financial goals while advancing company values of Excellence, Integrity, Innovation, Passion, and Teamwork. The role involves hiring, coaching, and developing store teams; driving store execution and district priorities; monitoring performance data; and maintaining safety, compliance, and brand standards. The District Manager owns revenue growth and net operating income (NOI), manages pricing and expenses, oversees inventory and vendors, and supports customer escalations and legal matters. Regular travel to stores across the district is required.

Requirements

3–5 years of district or multi-unit management, retail, and/or customer service experience.
Integrity-focused leadership with excellent interpersonal, communication, and problem-solving skills.
A record of developing others.
Valid driver's license and ability to travel regularly to stores across the district.
Access to a reliable vehicle for travel.

Nice To Haves

Bachelor’s degree or equivalent work experience.

Responsibilities

Hire and develop engaged store teams through coaching, performance management, development planning, and operational support.
Lead district meetings and drive district and regional priorities.
Empower teams to solve problems and deliver exceptional customer service.
Review performance with the Division Vice President.
Lead store execution and excellence through regular site visits and coaching.
Manage exceptions, use data to identify performance gaps, and resolve them proactively.
Maintain safety, compliance, and brand standards through audits and inspections.
Develop district strategies tailored to each market.
Own revenue growth and NOI performance across the district.
Manage rental rates, discounts, the Customer Protection Plan, and other revenue streams.
Control expenses and review capital budgets.
Oversee unit mix and optimize inventory to meet market demand.
Supervise repairs, maintenance, and Extra Clean standards.
Build and manage vendor partnerships.
Lead purchasing, invoice approvals, and company auction processes.
Solicit customer feedback and promptly resolve escalated issues.
Support legal matters in accordance with court orders and legal counsel.