District Manager

Delight Restaurant Group•Norfolk, VA

About The Position

The District Manager manages the district’s daily operations to achieve sales, profit, customer satisfaction, and human resource management objectives while following company guidelines and ethical business practices. The role creates and maintains an environment focused on delighting every customer. The District Manager oversees staffing, recruiting, retention, performance feedback, reviews, training, and development for restaurant crew and management. The position conducts restaurant visits and monitors food safety, food quality, service, cleanliness, brand protection, and compliance with company policies and procedures. The role also drives sales and profitability against budget and prior-year results, oversees marketing plans and product rollouts, reviews restaurant budgets and profit-and-loss statements, monitors food and labor costs, and implements corrective actions. Other duties may be assigned or required.

Requirements

High school diploma required.
Must be 18 years old or older.
Minimum of 5 years of restaurant operations experience in the restaurant industry, or an equivalent combination of education and experience.
Ability to learn and apply company standard operating procedures and human resources policies and procedures.
P&L analysis and corrective-measure skills.
Demonstrated experience in supervisory practices.
Demonstrated experience interviewing and identifying high-performing candidates.
Knowledge of applicable federal, state, and local employment laws.
Ability to execute training and development practices.
Demonstrated strong PC skills.
Ability to satisfactorily complete recommended training programs such as Serve Safe and Phase Training.
Food Safety Certification.

Nice To Haves

College degree preferred.
Multi-unit restaurant management experience preferred.

Responsibilities

Ensure proper staffing levels and diversity of the management workforce; monitor crew and management labor availability.
Maintain recruiting, recognition, and retention systems for restaurant management and develop staffing plans to support management stability.
Ensure timely performance feedback, performance management, and performance reviews.
Develop subordinates and provide restaurant management training and development using established systems and practices.
Achieve certified training restaurant goals.
Ensure food safety procedures comply with company policies and health and sanitation regulations, taking corrective action when needed.
Plan and conduct working restaurant visits with restaurant management to improve Quality, Service, and Cleanliness across all day parts, including food product quality.
Monitor customer service standards and implement corrective actions as required.
Protect the Wendy’s brand and company assets by ensuring district compliance with company policies and procedures.
Evaluate store performance at specified intervals using the company inspection form; coach and retrain managers as required.
Maximize sales against budget and prior-year results, including monitoring and executing national and local marketing programs.
Develop local restaurant marketing plans and manage assigned restaurant requirements for new product rollouts and procedures.
Maximize profit against budget and prior-year results, review restaurant budgets, monitor food and labor costs, and use profit-and-loss statements to track results and implement corrective action.
Apply knowledge of restaurant operations, budgeting, accounting, and administrative procedures to support sales growth, cost analysis, and profitability.
Perform other assigned or required duties.