District Manager

Delight Restaurant Group•Virginia Beach, VA

About The Position

The District Manager manages daily district operations to achieve sales, profit, customer satisfaction, and human resource management objectives while following company guidelines and ethical business practices. The role fosters a “Delight Every Customer” environment and supports success through training and the tools needed to perform effectively. The District Manager oversees staffing, recruiting, recognition, retention, performance feedback, and development for restaurant crews and management. The role conducts restaurant visits, monitors food safety and quality, service, cleanliness, and customer experience, and ensures compliance with company policies and procedures. It also drives sales and profitability through marketing plans, product rollouts, budget review, and monitoring food and labor costs, taking corrective action as needed. Other duties may be assigned or required.

Requirements

High school diploma required.
Must be at least 18 years old.
Minimum of 5 years of restaurant operations experience in the restaurant industry, or an equivalent combination of education and experience.
Ability to learn and apply company standard operating procedures.
Ability to learn and apply human resources policies and procedures.
Ability to analyze profit and loss and implement corrective measures.
Demonstrated experience in supervisory practices.
Demonstrated experience interviewing and identifying high-performing candidates.
Knowledge of applicable federal, state, and local employment laws.
Ability to execute training and development practices.
Demonstrated strong PC skills.
Ability to satisfactorily complete recommended training programs, such as Serve Safe and Phase Training.
Food Safety Certification.

Nice To Haves

College degree preferred.
Multi-unit restaurant management experience preferred.

Responsibilities

Ensure appropriate staffing levels and management workforce diversity across the district.
Monitor crew and management labor availability and maintain systems for recruiting, recognizing, and retaining restaurant managers.
Develop staffing plans to support stable management teams.
Ensure timely performance feedback, performance management, and performance reviews.
Develop subordinate employees and provide restaurant management training and development using established systems and practices.
Achieve certified training restaurant goals.
Ensure food safety procedures comply with company policies and health and sanitation regulations, taking corrective action when appropriate.
Plan and conduct working restaurant visits with restaurant management to improve quality, service, and cleanliness across all day parts, including food product quality.
Monitor customer service standards and implement corrective actions as needed.
Protect the Wendy’s brand and company assets by ensuring district compliance with company policies and procedures.
Evaluate store performance at specified intervals using company inspection forms, and coach or retrain managers as needed.
Maximize sales against budget and prior-year results, including execution of national and local marketing programs.
Develop local restaurant marketing plans.
Manage assigned restaurant requirements for new product rollouts and procedures.
Maximize profit against budget and prior-year results, including ongoing review of assigned restaurant budgets.
Monitor food and labor costs, use profit-and-loss statements to track results, and implement corrective actions to improve performance.
Apply knowledge of restaurant operations, budgeting, accounting, and administrative procedures to support sales growth, cost analysis, and profitability.
Perform other duties as assigned or required.