District Manager

Planet Fitness - PF Baseline Fitness•Hopkins, MN

12d•$65,000 - $65,000

About The Position

The District Manager manages operations within all Planet Fitness locations in a defined district, typically overseeing 4–8 clubs and 4–8 Club Manager direct reports. The role is responsible for consistent customer experience and operational standards across locations, including cleanliness, policy implementation, payroll approval, front desk management, facility maintenance, vendors, and inventory. The District Manager hires, coaches, develops, reviews, and may take disciplinary action with Club Managers, while developing staff to prepare for future Club Manager roles. The District Manager performs monthly facility BER inspections, completes Club Manager monthly bonus sheets, and maintains effective communication with operations personnel. The role also coordinates and manages district PE at PF activities, including hiring, training, weekly planning, class tracking, and monthly trainer calls. The District Manager ensures all locations are operational, which may require filling in as Club Manager when a location has no manager, and handles incoming email complaints and mystery shops. Schedules are approved monthly by the Regional Manager. The expectation is to spend 70% of working time in clubs; when not traveling or doing office work, the District Manager should work the standard Club Manager schedule in the clubs.

Requirements

High school diploma.
At least 2–3 years of multi-unit experience overseeing a minimum of four locations at once.
Willingness to travel.
Honesty and good work ethic.
Strong customer service skills.
Strong communication, organizational, and leadership skills.
Basic computer proficiency.
Ability to communicate and interact with customers, coworkers, and the public in a way that exceeds customer needs.
Active listening, empathy, and ability to work with others to solve problems.
Problem-solving skills, including recognizing and defining problems, analyzing relevant information, considering alternative solutions, and seeking assistance when needed.
Diplomacy and appropriate behavior and language in interactions.
Ability to maintain timely and effective communication with staff, supervisors, and various departments.

Responsibilities

Maintain an outstanding and consistent customer experience across all Planet Fitness locations in the district.
Ensure operational consistency across clubs, including member experience, brand standards, cleanliness, policy implementation, weekly payroll approval, front desk management, facility maintenance and repair, vendors, and inventory.
Hire, coach, develop, review, and potentially discipline Club Managers in the district.
Develop and train staff to build a bench for Club Manager positions.
Perform monthly club facility BER inspections and complete Club Manager monthly bonus sheets.
Communicate effectively and consistently with operations personnel and Club Managers in the district.
Coordinate and manage district PE at PF activities, including assisting with hiring, training, and weekly planning; track classes weekly and maintain monthly PE at PF Trainer Calls.
Ensure all district locations are operational, filling in as Club Manager when a club has no manager if necessary.
Handle incoming email complaints and mystery shops from district locations.
Spend approximately 70% of working time in clubs and, when not traveling or doing office work, work the standard Club Manager schedule in the clubs.
Obtain monthly schedule approval from the Regional Manager.