District Manager

Public Storage • Cincinnati, OH

20d • $93,000 - $109,000

About The Position

Public Storage is seeking a District Manager to lead a portfolio of multi-unit self-storage locations. The role focuses on operational excellence, customer experience, sales growth, and developing an effective team while implementing company strategies. The District Manager serves as a brand ambassador and oversees facility operations, physical assets, customer concerns, and business performance across the district.

The position includes a Monday-through-Friday schedule, with six required work weekends per year during peak season and weekend availability by telephone. Occasional travel to other markets is required. The company emphasizes internal promotion, training, and career development, and says that the ability to relocate for future lateral or promotional opportunities is important for growth.

Requirements

• Demonstrated leadership building, developing, and retaining high-performing teams of non-exempt employees in retail, service, hospitality, or a related industry.
• Proven track record of top-tier performance.
• Experience managing operational audits and payroll budgets.
• Exceptional communication and time-management skills.
• Proficiency in MS Office, including Excel, Word, PowerPoint, and Outlook.
• Passion for sales and customer service excellence.
• Ability to relocate for future lateral and promotional opportunities.
• Weekend availability by telephone.
• Ability to work six weekends per year, on either Saturday or Sunday, during peak season.
• Ability to travel occasionally to other markets for support.

Nice To Haves

• Bachelor's degree preferred.

Responsibilities

• Recruit, motivate, and retain customer-facing hourly front-line employees.
• Communicate effectively with the team and coach employees on customer service and sales strategies.
• Manage physical assets, including repair and maintenance systems and processes, vendor management, and cleaning standards.
• Oversee delinquent tenant processes, including auctions, and coach the team to reduce delinquency and improve customer retention.
• Conduct monthly property audits and ensure operational standards and safety compliance are met.
• Provide customers with a welcoming, well-maintained environment through facility maintenance and vendor management.
• Address customer inquiries and concerns promptly and professionally.
• Use analytics to identify trends and develop and implement strategies to capitalize on district opportunities.
• Communicate effectively with customers, colleagues, and team members.
• Manage operational audits and payroll budgets.

Benefits

• First-year annual total compensation opportunity of $109,000, including base pay, a guaranteed quarterly bonus, and restricted stock units.
• Second-year performance-based bonus potential of up to $20,000.
• Participation in the company stock program, including quarterly dividends.
• Internal promotional and career opportunities throughout the United States.
• Extensive training and coaching plans.
• Comprehensive group healthcare programs.
• 401(k) with generous employer match.
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed