District Manager
About The Position
The District Manager manages client accounts and supports client retention by working with association Boards of Directors and/or Developers to address operational challenges. The role provides management, direction, and leadership to ensure accounts operate in accordance with KWPM standards and community objectives. The District Manager leads Property Managers, promotes high-quality customer service across the division, and provides administrative support for compliance, policies, and procedures. This position manages team members and is responsible for their leadership, performance management, and hiring. It requires up to 60% travel, primarily locally during the business day, with some out-of-area and overnight travel possible. The role is full-time and exempt, typically working eight hours per day; evening and weekend work may be required, and schedules may change to meet business needs. The employee must be available to respond to emergency calls. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Requirements
- Four-year college degree.
- Strong managerial background.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Ability to read, analyze, and interpret technical procedures, financial statements or audits, blueprints, regulations, and similarly complex documents.
- Proficiency and a good working understanding of current technologies, including Office 365.
- Flexibility to work extended hours, including nights and weekends, when required.
- Valid Florida driver's license.
- Ability to address emergency situations promptly and availability to handle emergency calls.
Nice To Haves
- Active CAM license strongly preferred.
- At least four years of Community Association Management experience.
- Possess or obtain a CAI designation of CMCA or higher within 12 months of engagement by KWPM.
Responsibilities
- Build and maintain positive relationships with Boards of Directors, unit owners, residents, vendors, and staff.
- Monitor portfolio properties for compliance with company standards; review monthly compliance reports and coach Property Managers to meet standards.
- Conduct weekly one-on-one meetings with Property Managers.
- Monitor client cash flow and overall financial health.
- Recommend financially sound capital improvement projects and review delinquencies and collection efforts.
- Monitor key professional service contracts, including insurance and legal services, and contribute as needed to major procurement processes for construction, maintenance, or supplies.
- Assist in recruiting, training, and developing an effective team of Property Managers.
- Provide guidance, leadership, and coaching to Property Managers and other direct reports.
- Communicate policy and procedure changes to clients and Property Managers.
- Maintain current knowledge of state and regulatory agency statutes and each client's community documents, policies, and procedures.
- Provide constructive and timely performance evaluations.
- Process promotions, transfers, disciplinary actions, and terminations for direct reports in accordance with company policy.
- Perform other duties as assigned to meet business needs.
- Conduct property walk-throughs to identify inconsistencies with company standards.
- React to and address emergency situations in a timely manner and handle emergency calls.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
