District Manager

Public Storage • Knoxville, TN

2d • $100,000 - $116,000

About The Position

Public Storage is seeking a District Manager to lead a portfolio of multi-unit self-storage locations. The role focuses on operational excellence, sales, customer experience, and developing effective teams while implementing company strategies.

The District Manager recruits, motivates, and retains customer-facing hourly employees; coaches them on customer service and sales; manages facility assets, maintenance processes, vendors, and cleaning standards; and oversees delinquent-tenant processes, including auctions. The role conducts monthly property audits, ensures operating and safety standards are met, addresses customer concerns, and uses analytics to identify trends and develop strategies for business growth.

The position requires the ability to relocate for future lateral or promotional opportunities. It includes occasional travel to other markets for support, availability by telephone on weekends, and six work weekends per year during peak season. The regular schedule is Monday through Friday.

Requirements

• Demonstrated leadership building, developing, and retaining high-performing teams of non-exempt employees in retail, service, hospitality, or a related industry.
• Proven track record of top-tier performance.
• Experience managing operational audits and payroll budgets.
• Exceptional communication and time-management skills.
• Proficiency in MS Office, including Excel, Word, PowerPoint, and Outlook.
• Passion for sales and customer service excellence.
• Ability to relocate for future lateral and promotional opportunities.
• Weekend telephone availability and ability to work six weekends per year during peak season.

Nice To Haves

• Bachelor's degree.

Responsibilities

• Recruit, motivate, and retain a dedicated team of customer-facing hourly employees.
• Communicate effectively with the team and coach employees on customer service and sales strategies.
• Manage physical assets, including repair and maintenance systems and processes, vendor management, and cleaning standards.
• Oversee delinquent-tenant processes, including auctions, and coach the team to reduce delinquency and improve customer retention.
• Conduct monthly property audits and ensure operational standards and safety compliance.
• Provide customers with a welcoming, well-maintained environment through team leadership, facility maintenance, and vendor management.
• Address customer inquiries and concerns promptly and professionally.
• Use analytics to identify trends and develop and implement strategies to capitalize on district opportunities.
• Communicate effectively with customers, colleagues, and team members.
• Be available by telephone on weekends and work six Saturdays or Sundays (not both) per year during peak season.
• Travel occasionally to other markets for support.

Benefits

• $116,000 first-year annual total compensation award opportunity, including base pay, guaranteed bonus paid quarterly, and restricted stock units.
• Second-year performance-based bonus potential of up to $20,000.
• Participation in the company stock program, including quarterly dividends.
• Internal promotional and career opportunities throughout the United States.
• Extensive training and coaching plans.
• Comprehensive group healthcare programs.
• 401(k) with generous employer match.
• Paid time off.
• Monday-through-Friday work schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed