District Manager

Insomnia Cookies•Oklahoma City, OK

3d•$90,000 - $95,000

About The Position

Insomnia Cookies is seeking a District Manager to drive performance across 9–10 city and campus-adjacent stores in the Oklahoma City market. The role focuses on top-line sales, hiring and retention, customer-service training, and strategic planning. The District Manager leads other leaders and develops diverse teams that understand their markets, communities, and customers. The position develops and executes regional support strategies to achieve each store’s financial, operational, and customer-service goals, provides expertise on customer-service challenges, staffing, store operations, and company policies and procedures, and helps manage labor in coordination with the Director of Workforce Planning, regional support team, and Store Operations Managers.

Requirements

Minimum of 5 years of experience as a multi-unit regional manager in the food and beverage, restaurant, hospitality, or retail industries.
At least 2 years of leadership experience in a customer-service-oriented role.
Ability to build, hire, and coach a diverse part-time hourly staff.
In-depth knowledge of diverse business functions and principles, such as supply chain, P&L analysis, customer service, compliance, and human resources.
Strong organizational, interpersonal, and problem-solving skills.

Nice To Haves

Prior experience with baking, bakery equipment, or commercial kitchen equipment.

Responsibilities

Develop and execute regional support strategies to achieve each store’s financial, operational, and customer-service goals, addressing each store’s unique strengths and challenges.
Provide expertise on customer-service challenges, team staffing, store operations, and company policies and procedures.
Assist in managing labor in conjunction with the Director of Workforce Planning, regional support team, and Store Operations Managers.
Drive top-line sales, hiring and retention, customer-service training, and strategic planning.
Develop diverse teams that understand their markets, communities, and customers.

Benefits

Competitive base compensation plus quarterly bonus compensation.
Enrollment in the LTIP bonus plan.
Comprehensive benefits coverage including medical, dental, vision, and pet insurance plans.
401(k) with contribution match.
Three weeks of paid vacation.
Paid sick time off.
Two Insomnia personal wellness days.
Company laptop.
Commuter reimbursement.
Free cookies.