District Manager

MERS Goodwill•Kansas City, MO

25d

About The Position

MERS/Missouri Goodwill Industries is seeking an energetic, self-motivated, and professional District Manager to join its Retail Management team. The District Manager supports the organization’s mission, “Changing Lives Through the Power of Work!” and models its values of diversity, integrity, passion, professionalism, respect, and responsibility. The position oversees the performance of assigned retail stores, including sales and production goals, store visits, staff guidance, report analysis, quarterly audits, customer service, employee coaching, and compliance with agency standards. The role requires 50% travel and may provide store coverage as needed. The listed salary is $83,000, with bonus potential of up to $40,000.

Requirements

High school diploma or GED.
Five years of retail management experience.
Valid driver’s license and active auto insurance in Missouri, Kansas, or Illinois.
Excellent interpersonal and communication skills, including customer service, conflict resolution, and change management.
Leadership skills, including quality decision-making, goal setting, and problem-solving using analytical, creative, and critical-thinking skills.
Ability to motivate and lead employees and hold them accountable.

Nice To Haves

Bachelor’s degree.
Multi-unit retail management experience.

Responsibilities

Achieve targeted sales and production quotas for all assigned retail stores.
Visit store locations regularly to review progress and direct, assist, and instruct staff on methods, procedures, and performance standards.
Review and analyze departmental reports to assess trends, monitor progress toward goals, and recommend changes within the retail division.
Conduct quarterly store audits to ensure consistency in pricing, quality, safety, and store appearance.
Model core values and establish a culture committed to safety, ethics, and quality.
Provide superior internal and external customer service, encourage repeat donors and shoppers and staff retention, and de-escalate customer dissatisfaction promptly and effectively.
Coach and counsel employees on job performance, including imposing discipline up to and including termination.
Identify and recommend high-performing employees for advancement.
Attend or participate in administrative and departmental meetings to coordinate activities, resolve problems, and discuss procedures, responsibilities, and services.
Safeguard company property and personal information from harm, damage, or theft.
Assist Human Resources or Risk Management with investigations involving theft, misappropriation, unethical or inappropriate behavior, or unauthorized possession of company property.
Read, follow, model, and enforce agency policies, procedures, and values.
Eliminate wasteful practices through process improvement.
Provide store coverage as needed due to vacation schedules, terminations, and other circumstances.
Perform other duties as assigned.

Benefits

Individual and family medical benefits for full-time employees working 30 or more hours per week.
Individual and family dental and vision benefits beginning the first of the month following hire for employees working 20 or more hours per week.
Voluntary Life and AD&D Insurance beginning the first of the month following hire for employees working 20 or more hours per week.
403(B) retirement plan beginning on date of hire for employees working 20 or more hours per week.
403(B) retirement plan with employer match after one year of employment for employees working 20 or more hours per week.
401(A) retirement plan beginning on date of hire for employees working 20 or more hours per week.
PTO accrual of up to 15 days based on hours worked.
Employee store discount.
Paid holidays.
Flexible schedules.
Career growth opportunities.