District Manager

Insomnia Cookies • Kansas City MO, KS

1d

About The Position

Insomnia Cookies is seeking a District Manager to drive performance across 9–10 city and campus-adjacent stores in the Oklahoma City market. The role focuses on top-line sales, hiring and retention, customer-service training, and strategic planning. The District Manager leads and develops diverse teams with knowledge of their markets, communities, and customers.

The District Manager develops and executes regional support strategies to help stores meet financial, operational, and customer-service goals, tailoring approaches to each store’s strengths and challenges. The role provides expertise on customer-service challenges, staffing, store operations, and company policies and procedures, and supports effective labor management in collaboration with the Director of Workforce Planning, the regional support team, and Store Operations Managers.

Requirements

• At least 5 years of experience as a multi-unit regional manager in the food and beverage, restaurant, hospitality, or retail industries.
• At least 2 years of leadership experience in a customer-service-oriented role.
• Ability to build, hire, and coach a diverse part-time hourly staff.
• In-depth knowledge of diverse business functions and principles, such as supply chain, P&L analysis, customer service, compliance, and human resources.
• Strong organizational, interpersonal, and problem-solving skills.

Nice To Haves

• Prior experience with baking, bakery equipment, or commercial kitchen equipment.

Responsibilities

• Develop and execute regional support strategies that help each store achieve financial, operational, and customer-service goals.
• Adapt strategies to address each store’s unique strengths and challenges.
• Provide expertise on customer-service challenges, team staffing, store operations, and company policies and procedures.
• Assist with labor management in conjunction with the Director of Workforce Planning, regional support team, and Store Operations Managers.
• Drive top-line sales, hiring and retention, customer-service training, and strategic planning.
• Develop diverse teams and help them understand their markets, communities, and customers.

Benefits

• Competitive base compensation plus quarterly bonus compensation.
• Enrollment in the LTIP bonus plan.
• Comprehensive benefits coverage, including medical, dental, vision, and pet insurance plans.
• 401(k) with contribution match.
• Three weeks of paid vacation.
• Paid sick time off.
• Two personal wellness days.
• Company laptop.
• Commuter reimbursement.
• Free cookies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed