District Manager

Public Storage • Alexandria, VA

9d • $100,000 - $116,000

About The Position

Public Storage is seeking a District Manager to lead a portfolio of multi-unit self-storage locations. The role focuses on operational excellence, sales growth, outstanding customer experiences, and developing an effective team while executing company strategies.

The District Manager recruits, motivates, and retains customer-facing hourly employees; provides coaching on customer service and sales; manages property assets, repairs, maintenance, vendors, and cleaning standards; oversees delinquent tenant processes and auctions; and conducts monthly property audits to ensure operating and safety standards. The role also uses analytics to identify trends and implement strategies to grow the district, addresses customer concerns, and communicates with customers, colleagues, and team members.

The position requires relocation ability for future lateral or promotional opportunities, occasional travel to other markets for support, telephone availability on weekends, and six work weekends (Saturday or Sunday, not both) per year during peak season. The stated schedule is Monday through Friday. Annual compensation is listed as $100,000–$116,000, with a first-year total compensation award opportunity of up to $116,000 including base pay, guaranteed quarterly bonus, and restricted stock units.

Requirements

• Demonstrated leadership building, developing, and retaining high-performing teams of non-exempt employees in retail, service, hospitality, or a related industry.
• Proven track record of top-tier performance.
• Experience managing operational audits and payroll budgets.
• Exceptional communication and time-management skills.
• Proficiency in MS Office, including Excel, Word, PowerPoint, and Outlook.
• Passion for sales and customer service excellence.
• Ability to relocate for future lateral and promotional opportunities.
• Weekend availability by telephone.
• Availability to work six weekends (Saturday or Sunday, not both) per year during peak season.
• Ability to travel occasionally to other markets for support.

Nice To Haves

• Bachelor's degree preferred.

Responsibilities

• Recruit, motivate, and retain a dedicated team of customer-facing hourly employees.
• Communicate effectively with the team and coach employees on customer service and sales strategies.
• Manage physical assets, including repair and maintenance systems and processes, vendor management, and cleaning standards.
• Oversee delinquent tenant processes, including auctions, and coach the team to reduce delinquency and improve customer retention.
• Conduct monthly property audits and ensure operational standards and safety compliance.
• Provide customers with a welcoming, well-maintained environment through effective facility maintenance and vendor management.
• Address customer inquiries and concerns promptly and professionally.
• Use analytics to identify district trends and develop and implement strategies to capitalize on opportunities.
• Communicate effectively with customers, colleagues, and team members.
• Manage operational audits and payroll budgets.

Benefits

• First-year annual total compensation award opportunity of up to $116,000, including base compensation, guaranteed bonus paid quarterly, and restricted stock units.
• Second-year performance-based bonus potential of up to $20,000.
• Participation in the company stock program, including dividends paid quarterly.
• Internal promotional and career opportunities throughout the United States.
• Extensive training and coaching plans.
• Comprehensive group healthcare programs.
• 401(k) with generous employer match.
• Paid time off.
• Monday through Friday work schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed