District Manager

Insomnia Cookies•Oklahoma City OK, OK

About The Position

Insomnia Cookies is seeking a District Manager to drive performance across 9–10 city and campus-adjacent stores in its Oklahoma City market. The role focuses on top-line sales, hiring and retention, customer-service training, and strategic planning. The District Manager leads and develops diverse teams who understand their markets, communities, and customers. The District Manager develops and executes regional support strategies to meet each store’s financial, operational, and customer-service goals, while addressing each store’s unique strengths and challenges. The role provides expertise on customer-service challenges, staffing, store operations, and company policies and procedures, and supports labor management in coordination with the Director of Workforce Planning, regional support team, and Store Operations Managers. Insomnia Cookies is a bakery and delivery brand with more than 300 stores globally, a flagship “sweet-easy” concept in Philadelphia, and a nationwide shipping and gifting business. The company notes that it may use AI tools to support parts of its hiring process, while final hiring decisions are made by humans.

Requirements

At least 5 years of experience as a multi-unit regional manager in the food and beverage, restaurant, hospitality, or retail industries.
At least 2 years of leadership experience in a customer-service-oriented role.
Ability to build, hire, and coach a diverse part-time hourly staff.
In-depth knowledge of diverse business functions and principles, such as supply chain, P&L analysis, customer service, compliance, and human resources.
Strong organizational, interpersonal, and problem-solving skills.

Nice To Haves

Prior experience with baking, bakery equipment, or commercial kitchen equipment.

Responsibilities

Drive top-line sales, hiring and retention, customer-service training, and strategic planning for 9–10 stores in the Oklahoma City market.
Develop and execute regional support strategies to achieve each store’s financial, operational, and customer-service goals.
Address each store’s unique strengths and challenges.
Provide expertise on customer-service challenges, team staffing, store operations, and company policies and procedures.
Assist with labor management in coordination with the Director of Workforce Planning, regional support team, and Store Operations Managers.
Lead and develop diverse teams who understand their markets, communities, and customers.