District Manager

CorVel Corporation•Lawrenceville, GA

37d•$83,494 - $139,002•Hybrid

About The Position

The District Manager is responsible for the overall satisfaction of the customer experience, the overall operational and technical functions with assigned office(s) with up to 50 full-time associates (subject to change), possibly including an office that has a Branch Manager or Supervisor resident; ensure compliance with company best practice standards; ensure consistent delivery of CorVel’s quality services; responsible for the staffing and training needs of the office(s), profit margins, long-term growth and budget preparation on an annual basis. Responsible for ensuring operations are within service level agreements. Position will hold regular 1:1 meetings with their direct reports, and ensure all managers are also conducting regular 1:1s with their employees. Position is ultimately responsible for district work product and employee performance. Responsible for hiring, developing, discipline and terminations. This is a hybrid role. Candidate residing in the Atlanta metro area is preferred.

Requirements

Strong proficiency in Microsoft Office Suite is required
Excellent written and verbal communication; demonstrated ability to provide superior service to internal and external stakeholders
Sense of urgency and ability to multitask in a dynamic, fast-paced environment
At least 4 years prior, related experience required

Nice To Haves

Bachelor’s degree in business administration or related field is preferred
demonstrated progressive leadership preferred

Responsibilities

Responsible for overall operational performance of assigned office(s)/locations, including but not limited to: recruiting, hiring, associate performance, quality of service provided, customer satisfaction and results
Set branch objectives, establish policy and procedures to assure compliance to best practices, state regulations and client service requirements
Ultimate responsibility for District performance: must understand all positions within the District and lead District employees to achieve performance goals
Ensures highest level of customer service is delivered to all clients; conduct regular 1:1 meetings with direct reports
Set District objectives, establish policy and procedures to assure compliance to best practices, state regulations and client service requirements
Monitor and improve efficiency of office operations
Accounts Receivable - Responsible for all aspects of collections in conjunction with the respective operations management
Assist with sales calls and service expansion on potential and existing customer(s)
Responsible for management and dashboard reports
Evaluate and recommend continuing professional education of office personnel
Ensure adherence to company policies
Lead by example – provide support, guidance, leadership and motivation to promote maximum performance and protect operations by keeping sensitive information confidential
Function as an exemplary local corporate neighbor/partner
Requires regular and consistent attendance
Comply with all safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program (“IIPP”)
Must be able to travel overnight to attend meetings
Performs other duties, as assigned