District Manager

Quality Brand Group•Dallas, TX

18d

About The Position

The District Manager of Operations oversees operations for 6–8 Dunkin’ restaurants. The role focuses on maintaining strong operational standards and high-quality food, recruiting and developing teams, delivering exceptional guest experiences, and driving sales and traffic growth. The District Manager plans and organizes activities 30, 60, 90, and 180 days in advance, works effectively under pressure, and makes sound decisions. The position also involves modeling Quality Brand Group’s culture and ensuring each restaurant meets or exceeds Dunkin’ brand standards for operational excellence and profitability.

Requirements

At least 3 years of multi-unit restaurant, quick-service restaurant, or retail management experience, with strong supervisory experience.
Strong communication skills.
PC proficiency, including Microsoft Office and Excel spreadsheets.
Strong decision-making ability and passion for delivering results and commitments.
Ability to analyze situations and make sound decisions using experience and judgment.
Ability to manage conflict, address difficult issues, and resolve disagreements constructively.
Proficiency in math and financial management, including budgeting and knowledge of profit and loss statements.
Ability to work a minimum 50-hour work week.
Ability to travel daily between store locations.

Nice To Haves

Experience recruiting, hiring, developing, and coaching restaurant teams.
Experience with community involvement and local store marketing projects.

Responsibilities

Recruit, interview, hire, and orient employees while maintaining a 30/90/180-day bench plan.
Develop effective hiring practices and training excellence among General Managers and Assistant Managers to improve operations.
Communicate expectations and best practices, and celebrate successes.
Foster open-door communication and ask questions to uncover anomalies.
Collaborate with brand employees while modeling QBG’s RAISE culture and encouraging positivity.
Collaborate with, mentor, share experience with, and inspire other District Managers.
Teach and coach sound financial practices affecting sales, cost of goods, labor, and controllable expenses.
Evaluate performance using KPIs and develop plans with managers and teams to achieve targets.
Create community involvement and local store marketing projects targeted to stores in need.
Conduct CMX audits to identify opportunities and drive compliance with QBG and brand standards.
Oversee operations across 6–8 restaurants and maintain operational excellence and profitability.
Travel daily between store locations.