District Manager

Delight Restaurant Group•Suffolk, VA

12d

About The Position

The District Manager manages daily operations across the district to achieve sales, profit, customer satisfaction, and human resource management objectives while following Company guidelines and ethical business practices. The role fosters a “Delight Every Customer” environment and is supported by Company training and tools. The District Manager oversees staffing, recruiting, recognition, retention, performance management, and development of restaurant crew and management. The role conducts restaurant visits, monitors food safety and Quality, Service, and Cleanliness standards, protects the Wendy’s brand and Company assets, evaluates store performance, and coaches or retrains managers as needed. The position is also responsible for district sales and profit performance, marketing plans and programs, product rollouts, restaurant budgets, and monitoring food and labor costs. It uses profit-and-loss analysis and knowledge of restaurant operations, budgeting, accounting, and administrative procedures to improve results. Other duties may be assigned or required.

Requirements

High school diploma required.
At least 18 years old.
Minimum of 5 years of restaurant operations experience in the restaurant industry, or equivalent education and experience.
Ability to learn and apply Company standard operating procedures.
Ability to learn and apply human resources policies and procedures.
Ability to analyze profit-and-loss statements and take corrective measures.
Demonstrated supervisory experience.
Demonstrated experience interviewing and identifying high-performing candidates.
Knowledge of applicable federal, state, and local employment laws.
Ability to execute training and development practices.
Demonstrated strong PC skills.
Ability to satisfactorily complete recommended training programs, such as Serve Safe and Phase Training.
Food Safety Certification.

Nice To Haves

College degree preferred.
Multi-unit restaurant management experience preferred.

Responsibilities

Ensure proper staffing levels and diversity of the management workforce; monitor crew and management labor availability.
Maintain recruiting, recognition, and retention systems for restaurant management and develop staffing plans that support management stability.
Ensure timely performance feedback, performance management, and performance reviews.
Develop subordinates and provide restaurant management training and development using established systems and practices.
Achieve certified training restaurant goals.
Ensure food safety procedures comply with Company policies and health and sanitation regulations, taking corrective action when appropriate.
Plan and conduct working restaurant visits with restaurant management to improve Quality, Service, and Cleanliness standards across all day parts, including food product quality.
Monitor customer service standards and implement corrective actions as required.
Protect the Wendy’s brand and Company assets by ensuring district compliance with Company policies and procedures.
Evaluate store performance at specified intervals using the Company inspection form; coach and retrain managers as required.
Maximize sales against budget and prior year, including monitoring and executing national and local marketing programs.
Develop local restaurant marketing plans and manage assigned restaurant requirements for new product rollouts and procedures.
Maximize profit against budget and prior year, including reviewing assigned restaurant budgets.
Monitor food and labor costs and use profit-and-loss statements to track results and implement corrective actions.
Perform other duties as assigned or required.