District Manager

Chesapeake Utilities Corporation•Wilmington, NC

11d

About The Position

The District Manager oversees Sharp retail branch operations within an assigned service area. Responsibilities include supervising and developing staff, managing retail propane operations, managing margins and expenses, and safely delivering propane to customers and communities. The role regularly exercises discretion in managing the overall operation of the district. The District Manager monitors and reports district financial and operational performance, coordinates retail pricing with regional management, and uses operational metrics to manage delivery exceptions, customer accounts receivable, and delivery holds. The role also manages staffing and other district expenses, supports customer growth and retention, inspects fleet and bulk facilities, and ensures safe operations and regulatory compliance. The District Manager selects, trains, coaches, and develops employees; conducts quarterly job shadows with operations staff; and collaborates with operations, marketing, human resources, and finance to achieve business objectives. The position is based in Wilmington, North Carolina.

Requirements

High school diploma.
Three years of related experience managing budgets, operations, and customers.
Three years of experience managing a team.
Class C driver's license.
Working knowledge of Microsoft Excel, Word, and Outlook.
Working knowledge of P&L and financial acumen.
Strong verbal and written communication skills.
Strong organizational skills.
Strong leadership, supervisory, and conflict resolution skills.
Ability to speak and act professionally before groups of customers or employees.
Ability to liaise effectively with internal and external customers.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to define problems, collect data, establish facts, and draw valid conclusions.

Responsibilities

Report district financial and operational performance weekly or as required by regional management.
Review and adjust retail pricing in coordination with regional management.
Use operational reporting metrics, including delivery exceptions, customer accounts receivable, and delivery holds, to manage the business.
Manage district expenses, including staff allocation, overtime, controllable delivery expenses, and other costs.
Perform customer calls and field visits to support district customer growth and retention.
Inspect fleet and bulk facilities to ensure they are compliant, clean, and well-maintained.
Ensure operations are conducted safely using established processes and procedures.
Perform quarterly job shadows with operations staff for compliance, coaching, and development.
Ensure compliance with company, industry, and governmental regulations; proactively support accident prevention, training, and compliance.
Select, train, coach, and develop district employees, and foster a work environment consistent with the company's Mission, Vision, Values, and Imperatives.
Collaborate with operations, marketing, human resources, and finance to achieve business objectives.

Benefits

Competitive base salary
Career growth opportunities
Cooperative, supportive, and empowered team atmosphere
Annual bonus and salary increase opportunities
Monthly recognition events
Wellness initiatives and community events
Customizable benefits packages, with options including 401(k), medical, dental, and life insurance
Tuition reimbursement
Compensated volunteer hours
Paid time off
Paid holidays
Separate bank of sick time