District Manager

Wendy's (Delight Restaurant Group)•Franklin, VA

15d•$65,000 - $75,000

About The Position

The District Manager manages the district’s daily operations to achieve sales, profit, customer satisfaction, and human resource management objectives while following company guidelines and ethical business practices. The role creates and maintains an environment focused on delighting every customer. The District Manager oversees staffing, recruitment, recognition, retention, performance management, and the development and training of restaurant crew and management. The role also works with restaurant management to maintain food safety, quality, service, cleanliness, brand standards, and compliance with company policies and applicable health and sanitation regulations. The position is responsible for driving sales and profitability against budget and prior-year results, executing national and local marketing programs and product rollouts, developing local marketing plans, and reviewing restaurant budgets and financial results. The District Manager monitors food and labor costs, uses profit-and-loss statements to assess performance, and takes corrective action as needed. Other duties may be assigned or required.

Requirements

High school diploma required.
Must be 18 years old or older.
Minimum of 5 years of restaurant operations experience in the restaurant industry, or an equivalent combination of education and experience.
Ability to learn and apply company standard operating procedures and HR policies and procedures.
Ability to perform P&L analysis and take corrective measures.
Demonstrated experience in supervisory practices.
Demonstrated experience interviewing and identifying high-performing candidates.
Knowledge of applicable federal, state, and local employment laws.
Ability to execute training and development practices.
Demonstrated strong PC skills.
Ability to satisfactorily complete recommended training programs such as Serve Safe and Phase Training.
Food Safety Certification.

Nice To Haves

College degree preferred.
Multi-unit restaurant management experience preferred.

Responsibilities

Ensure appropriate staffing levels and monitor crew and management labor availability.
Maintain recruiting, recognition, and retention systems for restaurant management; develop staffing plans to support management stability and workforce diversity.
Ensure timely performance feedback, performance management, and performance reviews.
Develop subordinates and provide restaurant management training and development; achieve certified training restaurant goals.
Ensure food safety procedures are followed in accordance with company policies and health and sanitation regulations, and take corrective action as appropriate.
Conduct working restaurant visits with restaurant management to improve quality, service, and cleanliness across all day parts, including monitoring food product quality.
Monitor customer experience standards and implement corrective actions as needed.
Protect the Wendy’s brand and company assets by ensuring district compliance with company policies and procedures.
Evaluate store performance using company inspection forms and coach or retrain managers as required.
Maximize sales against budget and prior-year results, including monitoring and executing national and local marketing programs.
Develop local restaurant marketing plans and manage assigned restaurant requirements for new product rollouts and procedures.
Maximize profit against budget and prior-year results by reviewing restaurant budgets, monitoring food and labor costs, and using profit-and-loss statements to track results and implement corrective actions.
Apply knowledge of restaurant operations, budgeting, accounting, and administrative procedures to support sales growth, cost analysis, and profitability.
Perform other duties as assigned or required.