District Manager

Planet Fitness•Minnetonka, MN

11d

About The Position

The District Manager is responsible for managing operations across all Planet Fitness locations within a defined district, typically covering 4–8 clubs and supervising 4–8 Club Managers. The role focuses on maintaining a consistent customer experience and operational standards across clubs, including brand standards, cleanliness, policy implementation, payroll approval, front desk management, facility maintenance, vendor coordination, and inventory. The District Manager hires, coaches, develops, reviews, and may discipline Club Managers, while developing staff to build a pipeline for future Club Manager roles. The position also coordinates and manages district PE at PF activities, including hiring and training support, weekly planning, class tracking, and monthly trainer calls. The manager handles location complaints and mystery shops and is responsible for ensuring all district locations are operational, including filling in as a Club Manager when a location lacks one. Schedules are approved monthly by the Regional Manager. The expectation is that 70% of the District Manager’s time is spent in clubs. When not traveling or performing office work, the District Manager is expected to follow the standard Club Manager schedule in the clubs.

Requirements

High school diploma.
At least 2–3 years of multi-unit experience overseeing a minimum of four locations at once.
Willingness to travel.
Honesty and good work ethic.
Strong customer service skills.
Strong communication, organizational, and leadership skills.
Basic computer proficiency.
Demonstrated customer service, listening, problem-solving, diplomacy, and communication behaviors.

Responsibilities

Maintain an outstanding and consistent customer experience across all Planet Fitness locations in the district.
Maintain operational consistency across clubs, including member experience, brand standards, cleanliness, policy implementation, weekly payroll approval, front desk management, facility maintenance and repair, vendors, and inventory.
Hire, coach, develop, review, and potentially discipline Club Managers within the district.
Develop and train staff to build a pipeline for Club Manager positions.
Perform monthly club facility BER inspections and complete Club Manager monthly bonus sheets.
Maintain effective and consistent communication with operations personnel and Club Managers in the district.
Coordinate and manage district PE at PF activities, including assisting with hiring, training, and weekly planning; track weekly classes and conduct monthly PE at PF Trainer Calls.
Ensure all district locations are operating, including filling in as Club Manager when a club has no manager.
Handle incoming email complaints and mystery shops from district locations.
Spend the expected 70% of work time in clubs and follow the standard Club Manager schedule in clubs when not traveling or performing office work.
Obtain monthly schedule approval from the Regional Manager.