District Manager

Delight Restaurant Group•Franklin, VA

14d

About The Position

The District Manager manages daily operations across a district to achieve sales, profit, customer satisfaction, and human resource management objectives while following company guidelines and ethical business practices. The role creates and maintains an environment focused on delighting every customer. The District Manager oversees staffing, recruiting, retention, performance management, training, and development for restaurant crew and management. The role also monitors food safety and service standards, conducts restaurant visits and performance inspections, protects the company brand and assets, and takes corrective action when needed. The position is responsible for achieving sales and profit goals, implementing national and local marketing programs, developing local restaurant marketing plans, managing new product rollouts, and reviewing budgets, food and labor costs, and profit-and-loss results.

Requirements

High school diploma.
At least 18 years old.
At least 5 years of restaurant operations experience in the restaurant industry, or an equivalent combination of education and experience.
Ability to learn and apply company standard operating procedures and human resources policies and procedures.
Experience with profit-and-loss analysis and corrective measures.
Demonstrated experience in supervisory practices.
Demonstrated experience interviewing and identifying high-performing candidates.
Knowledge of applicable federal, state, and local employment laws.
Ability to execute training and development practices.
Strong PC skills.
Ability to satisfactorily complete recommended training programs such as Serve Safe and Phase Training.
Food Safety Certification.

Nice To Haves

College degree.
Multi-unit restaurant management experience.

Responsibilities

Ensure appropriate staffing levels and diversity in the management workforce, and monitor crew and management labor availability.
Maintain systems for recruiting, recognizing, and retaining restaurant managers; develop staffing plans that support management stability.
Ensure timely, quality performance feedback, management, and reviews.
Develop subordinates and provide restaurant management training and development using established systems and practices.
Achieve certified training restaurant goals.
Ensure food safety procedures comply with company policies and applicable health and sanitation regulations, and take corrective action as appropriate.
Conduct working restaurant visits with restaurant management to improve quality, service, and cleanliness across all day parts, including food product quality.
Monitor customer experience standards and implement corrective actions as required.
Protect the company brand and assets by ensuring district compliance with company policies and procedures.
Evaluate store performance at specified intervals using the company inspection form, and coach or retrain managers as required.
Maximize sales against budget and prior-year results, including monitoring and executing national and local marketing programs.
Develop local restaurant marketing plans and manage assigned restaurant requirements for new product rollouts and procedures.
Maximize profit against budget and prior-year results, including reviewing restaurant budgets.
Monitor food and labor costs and use profit-and-loss statements to track results and implement corrective action.
Apply knowledge of restaurant operations, budgeting, accounting, and administrative procedures to support sales growth, cost analysis, and profitability.
Perform other duties as assigned or required.