District Manager

Planet Fitness - PF Baseline Fitness•Minnetonka, MN

12d•$65,000 - $65,000

About The Position

The District Manager oversees operations across all Planet Fitness locations in a defined district, which includes 4–8 clubs and 4–8 Club Manager direct reports. The role is responsible for maintaining a consistent member experience and ensuring operational standards across clubs, including brand standards, cleanliness, policy implementation, payroll approval, front desk management, facility maintenance, vendor coordination, and inventory. The District Manager hires, coaches, develops, reviews, and may discipline Club Managers; develops staff for future Club Manager roles; conducts monthly facility BER inspections; and completes Club Manager monthly bonus sheets. The position also coordinates district PE at PF activities, including hiring, training, weekly planning, class tracking, and monthly trainer calls. The manager handles incoming email complaints and mystery shops and ensures every location is fully operational, including filling in as a Club Manager when a location has no manager. Schedules are approved monthly by the Regional Manager. The expectation is that 70% of the District Manager’s time is spent in clubs. When not traveling or doing office work, the District Manager works the standard Club Manager schedule in the clubs.

Requirements

Honesty and good work ethic.
High school diploma.
Willingness to travel.
At least 2–3 years of multi-unit experience overseeing a minimum of four locations at once.
Strong customer service skills.
Strong communication, organizational, and leadership skills.
Basic computer proficiency.
Ability to communicate and interact with customers, coworkers, and the public in a way that exceeds customer needs.
Ability to listen actively, empathize, and work with others to solve problems.
Ability to recognize and define problems, analyze relevant information, encourage alternative solutions, and seek assistance when needed.
Ability to demonstrate tact and appropriate behavior and language in interactions.
Ability to maintain timely and effective communication with staff, supervisors, and departments.

Responsibilities

Maintain an outstanding and consistent customer experience across all Planet Fitness locations in the district.
Ensure operational consistency across clubs, including member experience, brand standards, cleanliness, policy implementation, weekly payroll approval, front desk management, facility maintenance and repair, vendors, and inventory.
Hire, coach, develop, review, and potentially discipline Club Managers.
Develop and train staff to build a bench for Club Manager positions.
Conduct monthly club facility BER inspections and complete Club Manager monthly bonus sheets.
Maintain effective and consistent communication with operations personnel, including Club Managers.
Coordinate and manage district PE at PF activities, including assisting with hiring, training, and weekly planning.
Track PE at PF classes weekly and maintain monthly PE at PF Trainer Calls.
Ensure 100% operations of all district locations, including filling in as Club Manager when a club has no manager.
Handle incoming email complaints and mystery shops from district locations.
Spend an expected 70% of work time in clubs and follow the standard Club Manager schedule while working in clubs when not traveling or doing office work.