District Manager

M&R Enterprises of Brevard Inc•Walton Beach, FL

2d•Onsite

About The Position

SEPD is seeking an experienced, people-focused District Manager to support a portfolio of independently operated convenience stores in Florida’s Panhandle. This field-based role requires extensive multi-site travel. The District Manager serves as a trusted business advisor, coach, and field partner to Store Operators, helping them strengthen execution, improve business performance, and deliver an exceptional customer experience. The role leads SEPD’s CFI operating model—Clean, Friendly, In-Stock—and supports improvements in customer experience, sales, fuel gallons, profitability, merchandising, foodservice execution, inventory discipline, and team capability. Success depends on building trust and credibility, coaching and holding partners accountable, following through consistently, and respecting Store Operators’ independent responsibility for their employees and daily operations. From time to time, the District Manager may be assigned a corporate-operated location. In those situations, the role includes greater direct responsibility for recruiting, hiring, onboarding, coaching, performance management, succession planning, and developing store managers and team members.

Requirements

5+ years of progressive multi-unit retail leadership, field operations, operator support, or comparable business-consulting experience.
Demonstrated success coaching Store Operators, managers, or multi-unit leaders and influencing results without relying solely on positional authority.
Strong understanding of retail operations, customer experience, sales, margins, labor, inventory, foodservice, and performance improvement.
Strong financial and analytical capability, including the ability to interpret store trends and translate data into practical action.
Excellent communication, relationship-building, conflict-resolution, organization, and follow-through skills.
Valid driver’s license and ability to travel extensively throughout the assigned territory, including occasional overnight and after-hours support.

Nice To Haves

Convenience retail, fuel retail, foodservice, independent operator, or partner-network experience.

Responsibilities

Serve as the primary business advisor and field partner for Store Operators, building relationships and influencing sustainable performance improvement.
Conduct structured store visits and business reviews focused on CFI execution, sales, fuel gallons, profitability, customer experience, staffing, merchandising, foodservice, and local opportunities.
Create practical action plans with Store Operators, establish clear commitments, and follow up on agreed priorities.
Coach Store Operators on leadership, employee engagement, retention, succession planning, inventory practices, foodservice, category execution, and operational discipline.
Drive sales and fuel-gallon growth by identifying opportunities, supporting promotions, improving execution, and partnering on local business plans.
Influence store teams through the Store Operator while respecting the operator’s role as employer and business owner.
Lead execution of company initiatives, brand standards, regulatory requirements, food-safety practices, and customer-experience expectations.
Partner with Category Management, Fuel, Maintenance, IT, Finance, Real Estate, and other support teams to remove barriers and improve Store Operator success.
Communicate business-critical issues promptly, use established escalation processes, and maintain accurate follow-up documentation.
Focus time on developing Store Operators, coaching execution, improving performance, and strengthening customer experience, rather than acting as maintenance dispatch, IT help desk, fuel-pricing administrator, or general administrative support.
Coach Store Operators to maintain clean, safe, organized sales floors, restrooms, foodservice areas, forecourts, parking lots, and customer-facing assets.
Help Store Operators build a customer-first culture in which guests are welcomed, employees are engaged, service is prompt, and interactions strengthen loyalty.
Improve ordering, inventory discipline, merchandising, promotional execution, and product availability.
Use CFI assessments as coaching tools to identify root causes, agree on corrective actions, recognize progress, and sustain standards.
Embed CFI in daily operating routines, operator business reviews, leadership development, and store-level accountability.
Understand each Store Operator’s business goals, capabilities, opportunities, and barriers; provide value-added coaching that strengthens the operator’s business.
Balance clear standards and accountability with respect for Store Operators’ independent responsibility for employees and daily store operations.
Promote collaboration, trust, transparent communication, and shared commitment to customer and business success.
When assigned a corporate-operated location, take on greater direct responsibility for recruiting, hiring, onboarding, coaching, performance management, succession planning, and development of store managers and team members.