district manager

SpeeDee - A Plus Automotive•Spartanburg, SC

54d•Onsite

About The Position

A Plus Automotive Started in 2019. Our vision was to grow a profitable business by creating a positive employee experience, so that each employee is passionate about delivering a customer experience that exceeds customers expectations.

Requirements

Leadership skills
Conflict resolution skills
Listening to learn
Self-motivated to work with little to no supervision
Accepting of responsibility for all things and people in your charge
Excellent communication and computer skills (Word, email, text, Zoom)

Nice To Haves

Making sure each employee and customer has a great experience
Recruiting, Staffing the business for growth while controlling cost to ensure profitability
Teach, train and enforce strict adherence to Process and procedure preventing damage claims and customer complaints. Then resolving any that we do have.
Delivering on KPI’S to include sales, customer count, payroll cost and profitability.
Employee and customer safety to include workers comp or shop liability
Facility and equipment repairs and maintenance
Curb appeal
Recruiting
Fleet account management
Online training completion

Responsibilities

Perform all general manager duties.
Ensure all locations open on time, remain open until scheduled to close, and are staffed appropriately for the business. Key positions must be filled, for example, all N.C. locations are required to have an inspector at all times.
Collect and review KPI’S on an ongoing daily basis, including mid-day 1pm results to confirm pacing towards goals or to make changes to improve and control labor if needed.
Send a brief daily recap email at the conclusion of the day to communicate ongoing challenges, opportunities worked on with the leadership team to create action plans, and wins celebrated at the location visited.
Send the agenda for the following week no later than Saturday 7pm to RM.
Be the cheerleaders for their teams and maintain a high level of positivity and motivation at all times.
Hold teams accountable through performance management, providing positive reinforcement for successes and addressing shortcomings through verbal/written conversations.
Handle claims, warranties, and customer complaints that exceed $100 or the store leadership’s abilities.
Complete Pafs (Personal Action Forms) for all employee changes, terminations, transfers, vacations, payroll deductions, pay changes, etc.
Grow the business, increase customer count, and sign up new and maintain current fleet accounts.
Hire for their market, conduct interviews, and recruit, always looking to improve the team.
Manage social media customer feedback and Google reviews, responding to and taking action on feedback as required.
Verify payroll accuracy every Thursday, confirming breaks are cut, times are correct, mispunches are corrected, new hires are added, and that the team is paid correctly.
Verify and place or approve all orders, staying within budgets and ensuring no stockouts.
Respond to all emails, especially closing emails from teams, with detail, professionalism, and positivity.
Ensure bench strength and cross-training so that open positions can be filled quickly, handling and planning for turnover, especially management, professionally.
Promote company incentives, initiatives, and contests to motivate the team, sending frequent emails, texts, conference calls, or Zoom meetings encouraging competition, fun, and winning.
Complete all administrative tasks by Monday 8am, including payroll, bonuses, new hire packets, and PAFs, to prevent incorrect paychecks and maintain employee morale.