District Manager

Walgreens•Oklahoma City, OK

4d•$100,000 - $145,000

About The Position

The District Manager is responsible for operational execution and business performance across an assigned district, including daily living, retail pharmacy, home care, clinics, specialty pharmacy, and other business units as applicable. The role promotes coordination across Walgreens businesses, supports business growth and patient health outcomes, and executes corporate initiatives. The District Manager coaches and guides Store Managers and Pharmacy Managers, develops future leaders, and ensures teams have resources to improve sales, profitability, merchandising, asset protection, staffing, and customer experience. The role oversees assigned stores through routine visits and drives front-end and pharmacy operational excellence in alignment with the One Plan. It owns customer and patient experience across the district, builds engagement and collaboration, supports local healthcare strategies and improvement plans, and ensures compliance with applicable laws, regulations, and company policies. The District Manager also manages district communications, performance processes, staffing and payroll considerations, and team development.

Requirements

Bachelor’s degree and 5 years of retail management experience, or a high school diploma/GED and 7 years of retail management experience.
Licensed pharmacy technician as required by state, or licensed RPh as soon as possible under state law requirements and no later than 12 months from the District Manager position start date for external candidates.
Valid driver’s license.
Willingness to work a flexible schedule, including extended days, evenings, and weekend hours.
Willingness to travel 85% of the time for business within the district.
Willingness to travel up to or at least 85% of the time for business within the state and out of state.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.
For internal candidates, experience as a Tier 3 or higher Store Manager, or transition from Store Management to a Walgreens corporate leadership position assignment.
Experience managing multiple retail or pharmacy units.

Responsibilities

Execute the One Plan and ensure consistent, high-quality customer experience across the district; provide feedback, training, coaching, and improvement action plans.
Share customer service best practices and guide resolution of front-end and pharmacy customer complaints, including customers’ special needs.
Supervise assigned stores and visit them routinely; lead execution of front-end and pharmacy initiatives in partnership with the DPS and RVP.
Collaborate with Store Managers and Pharmacy Managers to drive operational excellence and store-level execution of market strategies.
Recommend merchandising and inventory optimization, product assortment, promotional pricing, advertising, displays, local buys, and vendor selection; ensure merchandising compliance.
Coach Pharmacy Managers on pharmacy operations and initiatives and serve as the first point of contact for non-clinical pharmacy issues.
Organize community events and build relationships with community organizations in collaboration with Store Managers.
Monitor and approve employee pay rates and increases.
Oversee assigned locations’ operations and compliance with applicable laws and regulations, including those related to alcohol, tobacco, fresh food, and pharmacy products.
Prepare for and attend area meetings; understand financial metrics, provide input on profit and loss and exceptions, and inform district planning.
Direct Store Managers in executing plans to improve business performance and hold regular meetings to review store and district results and share best practices.
Execute local healthcare strategies and improvement plans for poorly performing stores in collaboration with the Regional Vice President and District Pharmacy Supervisor.
Execute regional recruitment strategies, assist with hiring and staffing Emerging Store Managers, monitor pharmacy staffing needs, and ensure sufficient staffing while controlling payroll expenses.
Coach and develop Store Managers and Pharmacy Managers, identify underperforming Store Managers, and ensure appropriate coaching and performance management.
Work with the Human Resources Generalist on corporate training strategies and development support; manage Store Manager performance processes and provide feedback on Pharmacy Manager reviews.
Act on Employee Relations and Human Resources recommendations regarding store team member performance issues.
Promote teamwork and motivation by setting expectations, tracking results, sharing a vision, and maintaining fair treatment and compliance with company policies and employment laws.
Address non-clinical quality-related events through coaching, training, and resolution, using available tools and working with the Healthcare Supervisor.
Champion district-level change and implementation of new initiatives.
Participate in and support training, seek management and leadership development, and pursue self-development by monitoring performance and sharing best practices.
Cascade information from conference calls, area meetings, corporate initiatives, Support Center emails, and Regional Vice Presidents to direct and indirect reports.
Communicate regularly with managers and team members through one-on-one discussions, group meetings, and written communications.