District Manager

Insomnia Cookies•Kansas City, MO

3d•$90,000 - $95,000

About The Position

Insomnia Cookies is seeking a District Manager to drive performance across 9–10 city and campus-adjacent stores in the Oklahoma City market. The role focuses on top-line sales, hiring and retention, customer service training, and strategic planning. The District Manager leads other leaders and develops diverse teams with knowledge of their markets, communities, and customers. The District Manager develops and executes regional support strategies to meet each store’s financial, operational, and customer-service goals, tailoring support to each store’s strengths and challenges. The role provides expertise on customer service, staffing, store operations, and company policies and procedures, and supports effective labor management in collaboration with the Director of Workforce Planning, regional support team, and Store Operations Managers.

Requirements

At least 5 years of experience as a multi-unit regional manager in the food and beverage, restaurant, hospitality, or retail industries.
At least 2 years of leadership experience in a customer service-oriented role.
Ability to build, hire, and coach a diverse part-time hourly staff.
In-depth knowledge of diverse business functions and principles, such as supply chain, P&L analysis, customer service, compliance, and human resources.
Strong organizational, interpersonal, and problem-solving skills.

Nice To Haves

Prior experience with baking, bakery equipment, or commercial kitchen equipment.

Responsibilities

Develop and execute regional support strategies to achieve each store’s financial, operational, and customer-service goals.
Address each store’s unique strengths and challenges through tailored support and strategic planning.
Provide expertise on customer service challenges, team staffing, store operations, and company policies and procedures.
Assist in managing labor in coordination with the Director of Workforce Planning, regional support team, and Store Operations Managers.
Drive top-line sales, hiring and retention, and customer service training.
Develop diverse teams and leaders who understand their markets, communities, and customers.