District Manager

GUU•Chicago, IL

About The Position

The District Manager leads and coaches an empowered, high-performing team to deliver exceptional client service, operational excellence, and Jackson Hewitt’s strategies across an assigned district of 20–30 locations. The role has full accountability for district financial results, key performance metrics, and brand growth. The District Manager oversees local profit and loss, recruiting, staffing, scheduling, store setup and operations, marketing initiatives, budgets, forecasts, and cash controls. They develop store leaders and team members through coaching, training, feedback, and retention plans; maintain strong community and property relationships; and ensure company branding, operational, safety, and compliance standards are followed. The role also works with Human Resources on employee relations matters and coordinates facility projects and capital expenditures. The position requires frequent physical activity and local travel of up to 50% or more depending on the area, with some overnight travel. A flexible schedule, including weekends and holidays as needed, is required. A bachelor’s degree and retail management experience are preferred. Candidates must be able to hold an Electronic Filing Identification Number (EFIN), and a valid driver’s license, personal insurance, and reliable transportation are required.

Requirements

Must be able to hold an Electronic Filing Identification Number (EFIN).
Excellent written and oral communication skills.
Strong interpersonal skills and the ability to lead and engage a team, foster exceptional client service and operational excellence, and develop talent.
Passion for mentoring and developing others.
Solid planning and organizational skills.
Strong understanding of the financial aspects of a retail business.
Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.
Valid driver’s license, personal insurance, and reliable transportation.
Able to stand 8–10 hours per day and frequently lift, push, or pull up to 40 pounds.
Able to perform frequent walking, standing, bending, stooping, sitting, and crawling.
Able to travel locally up to 50% (potentially more depending on the area) and undertake some overnight travel.
Able to work a flexible schedule, including weekends and holidays if needed.

Nice To Haves

Bachelor’s degree preferred.
Minimum 3–5 years of retail management experience preferred.
Prior multi-unit P&L responsibility preferred.

Responsibilities

Manage the local P&L, budgeting, forecasting, financial targets, cash control, and expenses.
Oversee recruiting, selection, staffing, scheduling, store setup, store operations, and marketing initiatives.
Build, train, guide, and develop high-performing teams and store leadership; coach and mentor leaders and team members.
Create individual development and retention plans, support morale, and retain top associates.
Manage and develop the Assistant District Manager and partner with them to drive sales and exceptional client service.
Supervise support staff and drive results across the district.
Ensure the safety and security of company assets, clients, and employees through store visits and training on company and government safety standards.
Ensure execution of company branding and operational standards, and adherence to federal, state, and company compliance regulations.
Work with Human Resources on employee relations issues, complaints, investigations, assessments, resolutions, and training.
Use company development and performance-management tools and processes consistently.
Build strong relationships within the local community and maintain relationships with brokers, property managers, and landlords.
Coordinate with facilities on capital expenditure budgets and purchases, contractors, office build-outs, design, and completion schedules.
Analyze store operating policies, practices, and procedures and recommend changes as necessary.
Create or approve work schedules and timecards, and monitor Dayforce during all shifts.
Identify opportunities to improve client attraction and retention, margins, and profitability.