District Manager

MarketSource•Jacksonville, FL

15d

About The Position

The District Manager is responsible for meeting and exceeding client field expectations and overseeing the effectiveness of client programs and client/customer satisfaction across an assigned market. The role manages retail operations and in-store execution, including staffing, scheduling, sales, merchandising, inventory, customer engagement, and compliance. The District Manager hires, trains, coaches, and manages full- and part-time retail sales representatives, develops the field team, and drives sales and customer-service performance. The position also maintains relationships with clients, program leadership, and store teams; communicates and implements projects and initiatives; monitors performance and attrition; and reports on market results and opportunities. The role requires 60%–75% travel to assigned stores, including out-of-state travel, and flexibility to work evenings and weekends.

Requirements

Bachelor’s degree or equivalent; relevant experience may substitute for a degree.
Three to five years of training, sales, account management, or related experience.
At least two years of retail management experience.
Multi-unit specialty retail management experience.
Proven leadership and multi-unit management record.
Excellent verbal and written communication skills.
Strong business acumen.
Ability to train, coach, guide, and develop subordinates.
Ability to motivate sales representatives and drive performance to meet client expectations.
Collaboration, problem-solving, and critical-thinking skills.
Action- and detail-oriented, with the ability to prioritize and handle multiple tasks.
Proficiency with Microsoft Office, including Word, Excel, and PowerPoint.
Ability to build and maintain relationships and influence others.
Proactive, energetic, self-motivated, and entrepreneurial approach.
Flexibility to work evenings and weekends.
Valid U.S. driver’s license.
Ability to travel 60%–75% to assigned stores, including out-of-state travel.

Responsibilities

Manage in-store execution across the assigned market, including retail staffing, shift scheduling, hours completion, call report compliance, customer engagement, sales, merchandising, and inventory management.
Establish and maintain relationships with clients, program leadership, and the field team.
Promote alignment and adoption of directives among the field team and program leadership.
Drive sales productivity and guest experience through representative performance management and one-on-one coaching.
Support employee satisfaction through ongoing engagement and manage attrition using key performance indicators.
Manage market performance to achieve sales and customer-service objectives.
Collaborate with field sales leadership to meet client and program objectives.
Communicate and execute the launch of projects and initiatives.
Participate in and deliver regular program leadership meetings and provide regular reports to program leadership.
Complete required sales training and ensure all employees in the market remain fully trained.
Assess kiosk performance, develop plans for improvement, and ensure those plans are executed.
Distribute, track, and retain team resources.
Identify trends and opportunities to improve sales and customer experience.
Manage hiring, training, and employee performance within the market, making hiring and termination decisions in collaboration with HR.
Gather information through store visits and kiosk team interviews and synthesize findings into strategic recommendations.
Coach and train store management and sales representatives within the market.
Oversee retail operations across the assigned market.