District Manager

Quality Brand Group•Irving, TX

18d

About The Position

The District Manager of Operations oversees 6–8 Dunkin' restaurants and leads efforts to maintain high operational standards and high-quality food. The role focuses on recruiting, hiring, and developing teams that deliver exceptional guest experiences and support sales and traffic growth. The District Manager plans and organizes activities 30, 60, 90, and 180 days in advance, works effectively under pressure, and makes sound decisions. The role also models Quality Brand Group's culture and behaviors and ensures restaurants meet or exceed Dunkin' brand standards for operational excellence and profitability. The District Manager works with restaurant managers and teams to strengthen hiring and training, communicate expectations, coach financial practices, assess performance using KPIs, and develop plans to improve results. The position also involves collaboration with brand employees and other District Managers, community involvement and local store marketing projects, and conducting CMX audits.

Requirements

At least 3 years of multi-unit restaurant, quick-service restaurant, or retail management experience, with strong supervisory experience.
Strong communication skills.
PC proficiency, including Microsoft Office and Excel spreadsheets.
Strong decision-making ability and a passion for delivering results and commitments.
Ability to analyze information and use experience and judgment to make sound decisions.
Ability to address difficult issues and resolve disagreements constructively.
Proficiency in math and financial management, including budgeting and knowledge of profit and loss statements.
Ability to travel daily between store locations.
Ability to work a minimum 50-hour work week.
Ability to build effective teams, focus on guests, and coach and develop direct reports and others.

Responsibilities

Oversee operations of 6–8 Dunkin' restaurants and ensure they meet or exceed brand standards.
Recruit, interview, hire, orient, and develop restaurant teams while maintaining a 30-, 90-, and 180-day bench plan.
Develop hiring habits and training excellence in General Managers and Assistant Managers.
Communicate expectations and best practices, and recognize successes.
Maintain open-door communication and ask questions to identify anomalies.
Collaborate with brand employees while modeling Quality Brand Group's RAISE culture and encouraging positivity.
Mentor and share experience and successful practices with other District Managers.
Teach and coach sound financial practices to improve sales, cost of goods, labor, and controllable expenses.
Evaluate performance using KPIs and build plans to achieve targets through managers and teams.
Create community involvement and local store marketing projects targeted to stores in need.
Conduct CMX audits to identify opportunities and drive Quality Brand Group and brand standards.
Plan and organize operational activities 30, 60, 90, and 180 days in advance.