District Manager
About The Position
The District Manager of Operations oversees operations across 6–8 Dunkin' restaurants. The role focuses on maintaining high operational standards and high-quality food while recruiting, hiring, and developing teams that deliver exceptional guest experiences and support sales and traffic growth. The District Manager plans and organizes activities 30, 60, 90, and 180 days in advance, works effectively under pressure, and makes sound decisions. The role also builds and models Quality Brand Group's culture and ensures each restaurant meets or exceeds Dunkin' brand standards for operational excellence and profitability.
Requirements
- Three years of multi-unit restaurant, quick-service restaurant, or retail management experience, with strong supervisory experience.
- Strong communication skills.
- Strong communication skills and proficiency with PCs, Microsoft Office, and Excel spreadsheets.
- Strong decision-making ability and a passion for achieving results and delivering on commitments.
- Ability to make sound decisions based on analysis, experience, and judgment.
- Ability to confront difficult issues and resolve disagreements constructively.
- Proficiency in math and financial management, budgeting, and knowledge of profit-and-loss statements.
- Ability to travel daily between store locations.
- Availability for a minimum 50-hour work week.
Responsibilities
- Recruit, interview, hire, and orient employees while maintaining a bench plan for 30-, 90-, and 180-day staffing needs.
- Develop effective hiring practices and training excellence in each General Manager and Assistant Manager to improve operations.
- Communicate expectations and best practices, and celebrate wins.
- Establish open-door communication and ask questions to uncover anomalies.
- Collaborate with brand employees while modeling Quality Brand Group's RAISE culture and fostering positivity.
- Collaborate with, mentor, share with, and inspire other District Managers by sharing experience and success.
- Teach and coach sound financial practices to influence sales, cost of goods, labor, and controllable expenses.
- Evaluate performance using KPIs and build plans with managers and teams to achieve targets.
- Create community involvement and local store marketing projects targeted to stores in need.
- Conduct CMX audits to identify opportunities and drive Quality Brand Group and brand standards.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
