District Manager in Training - Environmental Services

Healthcare Services Group, Inc.•Raleigh, NC

About The Position

Healthcare Services Group (HCSG) is hiring a District Manager in Training for its Environmental Services operations. The approximately 16-week program combines hands-on and computer-based training to prepare the associate to manage multiple accounts in an assigned territory in accordance with company policies, procedures, and federal and state requirements. The role includes learning and, when needed, performing the work of light and heavy housekeepers, laundry workers, and personal clothing workers. The District Manager in Training supports Environmental Services teams in meeting quality, inventory, safety, and customer-service standards. The position includes visiting facilities, coordinating with account managers and administrators, maintaining operational and personnel records, reviewing reports and payroll issues, and communicating leadership directives. It also involves training staff in safe work practices, infection control, quality procedures, and customer service. Travel of up to 75% is required for account and facility visits and regional activities. The associate must be willing to relocate and live in the assigned market. HCSG requires employees to wear appropriate personal protective equipment for applicable duties and to comply with COVID-19 vaccination policies as required by state, local, or customer requirements.

Requirements

High school diploma or equivalent required.
Demonstrate a positive attitude, follow oral and written instructions, and perform routine, repetitive tasks daily.
Be able to complete regulatory compliance courses in sanitation and safety, identify issues, and implement necessary changes.
Ability to lead, direct, and support a team in a diverse environment, with highly developed interpersonal, analytical, and communication skills.
Successful P&L and budgetary management skills.
Exceptional organizational and time-management skills, with a proven track record of growing accounts.
Submit to a Motor Vehicle Check and maintain a valid driver’s license.
Basic computer skills, including web-based reporting.
Comply with COVID-19 vaccination policies as required by state, local, or customer requirements.
Lift and carry up to 50 pounds and push and pull up to 50 pounds; stand, sit, bend, and walk for extended periods.
Perform routine, repetitive tasks continuously and work around cleaning products.
Be willing to relocate and live in the assigned market.

Nice To Haves

Bachelor’s degree in management or a related field preferred.
Two years of experience in Environmental Services in a healthcare environment and personnel supervision is desired.

Responsibilities

Manage multiple accounts in an assigned territory according to company policies and procedures and federal and state requirements.
Be able to perform the job assignments of light housekeeper, heavy housekeeper, laundry worker, and personal clothing worker.
Provide leadership, support, and guidance to help staff meet Environmental Services quality standards, inventory levels, safety guidelines, and customer-service expectations.
Conduct weekly building tours with Account Managers to assess work quality and document findings using QCIs.
Maintain accurate records of income and expenditures, supplies, personnel, and equipment.
Run and review reports, approve payroll issues, and review Employee Warning Notices.
Assist with or participate in open enrollment by providing information and collecting applications and waivers as needed.
Act as a liaison among building Account Managers, Administrators, and HCSG staff, and communicate directives from administrators and HCSG operational leadership to managers.
Use protective gear as appropriate; train staff in safe mixing and use of cleaning solutions; and address equipment or cleaning-product needs and malfunctions in a timely manner.
Ensure established safety and quality standards are met and follow infection-control and universal-precautions policies and procedures, including proper reporting, isolation, and handwashing practices.
Lead training, quality-control procedures, and in-service training for housekeeping staff.
Maintain consistent attendance and punctuality.
Represent HCSG positively by following instructions and being courteous and cooperative with supervisors, coworkers, and client staff.
Interact positively, pleasantly, and tactfully with residents, staff, and facility guests.
Travel up to 75% for account and facility visits and participation in regional activities.

Benefits

Free telemedicine and prescription discount program.
Medical, dental, vision, and other supplemental health plans; availability varies by state.
Training and development, with a promotions-from-within philosophy.
Free Employee Assistance Programs for employees and their families, covering health, financial, and family services.
Employee recognition programs.
Going Beyond Assistance Fund, providing emergency, hardship, and disaster assistance to employees and their dependents or family members.
Paid holidays and vacation for eligible employees.
Early access to a portion of earnings through PNC EarnedIt.
Employee Stock Purchase Plan for eligible employees after two years of service.
Nationwide transfer opportunities.