District Consumer Banker II (Fern Creek)

First Financial Bank • Louisville, KY

1d

About The Position

The Consumer Banker works with existing First Financial Bank clients and prospects for new clients to deepen relationships by booking business directly and referring clients to internal partners, including Mortgage, Wealth, Small Business Banker, Commercial, and Treasury Management. The role supports clients transacting business in the branch, drive-through, by phone, and by email, and provides assistance with the bank’s digital offerings.

The banker performs account opening and maintenance, operates a teller drawer when management deems necessary, and supports client engagement through active calling, conversations, and timely follow-up. The role maintains operational, risk-management, compliance, and regulatory standards; collaborates with District Specialists and other partners to execute retail strategies; and works toward sales, service, and referral goals. The banker also participates in site-center huddles and meetings, models the bank’s mission and values, and stays current on bank products, processes, and procedures.

Daily travel is limited to 60 miles. Travel between banking centers, and mileage reimbursement above the current commute, qualifies for business-related reimbursement.

Requirements

• 3–4 years of client service experience in a retail environment.
• 3–4 years of sales and service experience, with previous success achieving sales and service goals in a retail environment.
• High school diploma or GED required.
• Strong knowledge of bank products and solid sales skills.
• Responsible for meeting applicable compliance requirements, including Bank Secrecy Act, Anti-Money Laundering, OFAC, suspicious activity reporting, and lending and deposit compliance requirements.

Nice To Haves

• May obtain notary authorization.

Responsibilities

• Open accounts and perform account maintenance.
• Run a teller drawer when deemed necessary by management.
• Support client engagement through active calling, client conversations, and follow-up.
• Coordinate with internal partners to provide appropriate expertise for client service and solutions.
• Ensure client follow-up calls are conducted within the proper time frame.
• Maintain operational and risk-management standards and comply with applicable regulatory procedures.
• Assist clients with transactions in the branch, drive-through, by phone, and by email.
• Model First Financial Bank’s mission and values for peers and coworkers.
• Partner with District Specialists to execute retail strategies and objectives to attract, retain, and grow core client relationships.
• Build deep client relationships and serve as a trusted advisor using the First Client Conversation Model.
• Participate in and lead the First Financial Bank Experience through site-center huddles and meetings supporting sales and service activities.
• Meet or exceed sales, service, and referral goals through collaboration with teammates, the District, and lines of business.
• Provide digital assistance to clients establishing or needing support with the bank’s online offerings.
• Stay informed about bank products, processes, and procedures, especially complex ones.
• Travel between banking centers as needed, with daily travel not exceeding 60 miles.

Benefits

• Benefits and programs supporting associates’ holistic wellbeing are available; see the Benefits Guide for details.
• All roles are incentive eligible except Co-Op, Intern, or Student positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED