Distribution Operations Manager

Reece•DeSoto, TX

About The Position

The Distribution Operations Manager leads a critical function within a distribution center, which may include Shipping, Receiving, Inventory Control, or another operational area, depending on business needs. The role leads Distribution Leads, Inventory Control Specialists, and warehouse associates, driving safety, quality, productivity, inventory accuracy, and customer service. As part of the facility leadership team, the manager partners with other Distribution Operations Managers and the Distribution General Manager to support overall distribution center performance. The manager oversees daily operations, workforce and resource allocation, performance monitoring, safety and compliance, employee development, and continuous improvement. Functional responsibilities vary with the assignment and may include outbound fulfillment and shipping, inbound receiving and put-away, or inventory control, cycle counts, audits, and discrepancy resolution. Success is measured through operational performance, people leadership, safety, and customer service outcomes.

Requirements

High school diploma or equivalent.
5–7 years of warehouse, logistics, distribution, or supply chain experience.
At least 3 years of leadership experience in a warehouse or distribution environment.
Experience leading frontline leaders and hourly associates.
Demonstrated success achieving productivity, service, inventory, quality, and safety goals.
Experience using warehouse management systems and operational reporting tools.
Strong coaching, people development, problem-solving, decision-making, organizational, and communication skills.
Ability to manage multiple priorities and operational demands, build accountability while maintaining engagement, and make data-driven operational decisions.
Customer-focused approach, commitment to service excellence, and commitment to maintaining a safe and compliant workplace.
Knowledge of frontline leadership, warehouse and distribution operations, operational planning, performance management, labor planning, KPI management, safety leadership, and continuous improvement.

Nice To Haves

Bachelor’s degree in Supply Chain, Logistics, Business, Operations Management, or a related field.
Experience leading Shipping, Receiving, or Inventory Control functions.
Lean, Six Sigma, or continuous improvement experience.
Experience supporting operational improvement initiatives.

Responsibilities

Lead, coach, and develop Distribution Leads, Inventory Control Specialists, and Distribution Associates.
Set performance expectations and accountability standards; conduct productivity reviews and coaching conversations, and take corrective action when needed.
Support employee development, engagement, and retention, and promote teamwork, safety, and continuous improvement.
Manage daily activities in assigned operational areas and ensure compliance with operational procedures and standards.
Allocate labor and resources to meet productivity and service objectives.
Monitor operational performance and implement corrective actions; analyze trends and identify improvement opportunities.
Promote a safety-first culture and ensure compliance with company policies, OSHA requirements, and operational standards.
Participate in incident investigations and corrective actions; conduct routine safety observations and inspections.
Monitor and report operational metrics, and support facility-wide goals and initiatives.
For shipping assignments, lead outbound fulfillment and shipping, ensure timely and accurate shipments, monitor fulfillment and shipping metrics, coordinate workload and staffing, and partner with transportation and logistics teams.
For receiving assignments, oversee inbound receiving, unloading, inspection, and put-away; process incoming inventory promptly; monitor receiving performance; coordinate dock scheduling and workflows; and ensure proper inventory handling and storage.
For inventory control assignments, lead inventory control processes, manage cycle counts and audits, investigate discrepancies, monitor shrink and product damage, and ensure compliance and inventory integrity.
Drive accountability for productivity, quality, service, inventory accuracy, and safety standards.