Distribution Lead

Expeditors•Humble, TX

About The Position

The Distribution Lead processes customer orders and distribution accounts, supports order fulfillment and inventory management, and helps ensure accurate, timely operational reporting, data entry, billing, and customer communication. The role coordinates with warehouse staff, customers, vendors, and internal teams to support receiving, shipping, invoicing, and account administration while maintaining compliance with company standards, government regulations, and customer requirements. The lead also supports the Supervisor and team by coordinating workloads, monitoring performance against internal KPIs, assisting with customer reviews and retention calls, and guiding and mentoring agents. The position promotes productivity tools and helps the team adapt to system changes and enhancements. Expeditors is a global logistics company headquartered in Seattle, Washington, with over 19,000 employees and more than 350 locations across six continents. The company emphasizes employee development, internal promotion, customer service, and career growth.

Requirements

Two years of industry-specific knowledge.
Knowledge of inventory management and accounting.
Customer focus.
Knowledge of Expeditors applications and systems.
Software proficiency, especially Microsoft Office, including Excel and Word.
Written and verbal communication skills and English proficiency.
Effective interpersonal skills, including listening, providing feedback, and teamwork.
Problem-solving skills.
Process-improvement skills.
Proactive approach and strong organizational and time-management skills.
Self-reflection and openness to feedback.
Initiative and ability to work autonomously.
Ability to reinforce company culture.
Proven leadership attitude and background, including building a team environment.

Responsibilities

Process and input customer orders and distribution accounts daily.
Provide accurate and timely daily operational reports.
Generate paperwork and information for customer work orders, check orders for special requests, and post inventory records.
Enter data accurately and promptly for receiving, order allocation, shipping, and inventory management.
Rate domestic transportation bills.
Trace orders and notify customers of activity concerning their orders.
Ensure accurate and timely billing of clients and vendors.
Maintain damage records and backorder logs.
Provide warehouse staff with documents and information needed to receive and ship orders.
Liaise between the warehouse and customers for account administration, and between the office and customers regarding invoicing and credit information.
Maintain relationships with vendors, including trucking companies.
Comply with internal policies and procedures, external government regulations, and customer policies and requirements.
Support the Supervisor by allocating team workloads during peak activity or staff absences.
Monitor workboards to help ensure internal KPIs, such as timely data entry, are met.
Build and maintain strong customer relationships.
Assist the manager and supervisor with timely responses to information requests and market-competitive pricing that matches the required scope of service.
Assist with retention calls and complete and document customer reviews with regular customers in the CRM.
Monitor invoicing and the BNP report where needed.
Communicate proactively with the team about policies and regulations.
Mentor agents, guide the team, and help maintain a positive attitude and team environment.
Promote productivity tools, such as workboards, invoice processing, and Expo.
Support implementation of system changes and enhancements with the team.