Distribution Lead

Expeditors•Humble, TX

11h

About The Position

The Distribution Lead processes customer orders and distribution accounts, maintains accurate operational records and reports, coordinates receiving, order allocation, shipping, and inventory management, and supports customer and vendor billing. The role serves as a liaison among warehouse staff, customers, and office teams, maintains vendor relationships, and ensures compliance with company procedures, government regulations, and customer requirements. The Distribution Lead also supports the Supervisor and manager by coordinating team workloads, monitoring workboards and KPIs, assisting with customer requests and pricing, participating in retention calls and customer reviews, monitoring invoicing, and promoting effective tools and system changes. The role mentors agents, encourages a positive team environment, and supports productivity and continuous improvement. Work is performed primarily while seated at a desk and involves standard office equipment, including a computer, keyboard and mouse, phone, and fax/copy/scan machine. The role may also require writing with a pencil, pen, or marker.

Requirements

Two years of industry-specific knowledge.
Knowledge of inventory management and accounting.
Customer focus.
Knowledge of Expeditors applications and systems.
Software proficiency, especially Microsoft Office, including Excel and Word.
Written and verbal communication skills and English proficiency.
Effective interpersonal skills, including listening, providing feedback, and teamwork.
Problem-solving skills.
Process-improvement capability.
Proactive approach, strong organizational skills, and time-management skills.
Self-reflection and openness to feedback.
Initiative and ability to work autonomously.
Ability to reinforce company culture.
Proven leadership attitude and background, including building a team environment.

Responsibilities

Process and input customer orders and distribution accounts daily.
Provide accurate and timely operational reports.
Generate paperwork and information for customer work orders; check orders for special requests and post inventory records.
Enter receiving, order allocation, shipping, and inventory-management data accurately and promptly.
Rate domestic transportation bills.
Trace orders and notify customers about order activity.
Ensure accurate and timely client and vendor billing.
Maintain damage records and backorder logs.
Provide warehouse staff with documents and information needed for receiving and shipping orders.
Liaise between the warehouse and customers on account administration, and between the office and customers on invoicing and credit information.
Maintain strong relationships with vendors, including trucking companies.
Comply with internal policies and procedures, government regulations, and customer policies and requirements.
Support the Supervisor in allocating team workloads during peak activity or staff absences.
Monitor workboards to help ensure internal KPIs, such as timely data entry, are met.
Build and maintain strong customer relationships.
Assist the manager and supervisor in responding to information requests and providing market-competitive pricing that matches the required scope of service.
Assist with retention calls and complete and document customer reviews in the CRM.
Monitor invoicing and the BNP report as needed.
Communicate policies and regulations to the team to maintain awareness and understanding.
Mentor agents and help maintain a positive team attitude.
Promote productivity tools within the team, such as workboards, invoice processing, and Expo.
Support implementation of system changes and enhancements with the team.