Distribution Center Support Coordinator
About The Position
The Distribution Center Support Coordinator proactively prevents customer disruption. When issues are not caught proactively, the coordinator communicates product delays consistently and promptly to customers and sales teams, helping customers understand delivery or inventory failures and available solutions. The role also supports distribution center operations through payment processing, customer order and invoice processing, customer service, reporting, document management, and timely resolution of operational errors. The coordinator manages customer service and operations in the CPU area according to distribution center volume, balancing excellent service with operational efficiency. The role requires accurate execution of daily processes and compliance with operational procedures. The position is classified in the Office physical-demands category. The work environment may include weather conditions prevalent at the time, and noise is usually moderate. Travel is required as the position requires.
Requirements
- High school diploma or GED.
- 1–2 years of related experience preferred.
- Ability to handle cash, checks, and credit card processing securely and according to policy.
- Ability to communicate effectively with customers, sales teams, and operational partners and resolve customer and delivery issues.
- Ability to occasionally lift or move up to 50 pounds.
- Occasionally stand, walk, sit, use hands to handle objects or controls, reach, climb stairs, balance, stoop, kneel, crouch, or crawl; talk, hear, taste, and/or smell.
- Vision abilities including close, distance, color, peripheral, and depth perception, and ability to adjust focus.
Nice To Haves
- Associate degree.
- 1–2 years of related experience.
- Skills in building customer loyalty and rapport, customer-focused service, navigating customer challenges, conducting service conversations, service into sales, and strengthening customer connections.
Responsibilities
- Collect and deposit funds at the distribution center in collaboration with designated payment receivers.
- Handle cash, checks, and credit card transactions securely and according to policy.
- Communicate product delays to sales teams and directly inform customers when supply chain errors prevent scheduled deliveries.
- Generate reports, communicate effectively, and develop solutions to operational issues.
- Ensure the facility has adequate supplies to support operational needs.
- Process and pay vendor invoices for services rendered in a timely manner.
- Process customer orders promptly and notify appropriate partners to proactively escalate concerns.
- Compose communications and plan actions to resolve issues promptly.
- Execute resolutions promptly when customer delivery errors occur.
- Manage real-time phone escalations and promptly respond to system-ticketed items.
- Identify and correct driver deposit errors accurately and promptly throughout the day.
- Manage customer service and operations in the CPU area according to distribution center volume, prioritizing customer service and operational efficiency.
- Manage documents in various systems and consistently follow document-management practices.
- Complete daily processes outlined in the Day-In-Life document, ensuring accuracy and compliance with operational procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
