Distribution Center Support Coordinator

American Tire Distributors • Chula Vista, CA

1d

About The Position

The Distribution Center Support Coordinator proactively works to prevent customer disruptions. When proactive measures do not catch a failure, the coordinator creates timely, consistent communications about product delays for customers and the sales team, ensuring customers understand delivery or inventory problems and available solutions. The role supports distribution center operations through payment processing, order and invoice processing, supply management, document administration, customer service, and resolution of delivery-related issues.

Requirements

• High school diploma or GED.
• 1–2 years of related experience preferred.

Nice To Haves

• Associate degree.
• Related experience of 1–2 years.

Responsibilities

• Collect and deposit distribution center funds in collaboration with designated payment receivers, securely processing cash, checks, and credit card payments according to policy.
• Communicate product delays to sales teams and customers when Supply Chain Operations errors prevent scheduled deliveries; generate reports and develop solutions.
• Maintain adequate facility supplies to support operational needs.
• Process and pay vendor invoices for services rendered in a timely manner.
• Process customer orders promptly and proactively notify appropriate partners of concerns; generate reports, communicate, and plan actions to resolve issues.
• Resolve errors affecting customer deliveries promptly, manage real-time phone escalations, and respond to system-ticketed items.
• Identify and correct driver deposit errors promptly and accurately throughout the day.
• Manage customer service and operations in the CPU area according to distribution center volume, prioritizing customer service and operational efficiency.
• Manage documents through various systems in accordance with document management practices.
• Complete and verify daily processes outlined in the Day-In-Life document, ensuring accuracy and compliance with operational procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED