Distribution Account Sales and Support Representative

Fairbanks Scales•Mission, KS

About The Position

Execute the sales growth plan and meet account-specific objectives within the distribution sales channel. Serve as the primary contact for the company's distributors, addressing and triaging customer service needs. The role develops distributor relationships and the customer base, promotes Fairbanks Scales products, supports sales opportunities, and coordinates internal and external resources to meet customer needs. The position is typically performed in general office conditions with moderate noise. The typical schedule is weekdays from 8:00 a.m. to 5:00 p.m. Up to 20% travel and minimal weekend availability may be required. Personal protective equipment, including hearing protection, safety boots, or glasses, must be worn when required in manufacturing or construction areas.

Requirements

Bachelor's degree in Sales, Marketing, or Business, or equivalent experience.
At least two years of customer service and/or sales experience in an office setting.
At least two years of business-to-business account management experience.
Proficiency in Microsoft Office, specifically Excel, Word, Outlook, and PowerPoint.
Ability to learn Fairbanks Scales' business and web-based systems.
Ability to learn basic federal regulations and other regulatory requirements affecting the products for which the role is responsible.
Ability to learn the truck, track, and floor scale markets and comparable competitor products.
Critical thinking and exceptional attention to detail.
Strong planning and problem-solving skills.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to negotiate effectively and understand pricing and profitability concepts.
Ability to organize and prioritize work and concentrate on multiple tasks simultaneously.
Ability to develop and maintain positive, productive business relationships.
Ability to use close vision and focus; regularly talk and hear; frequently sit, stand, bend at the knee and waist, and walk; and perform repetitive wrist, hand, or finger movements for computer work.
Finger dexterity and hand-eye coordination to use a computer, telephone, and related office equipment.
Regular attendance.

Responsibilities

Serve as the primary point of contact for assigned accounts, including sales and service personnel.
Identify and develop potential customers to grow the distribution customer base.
Promote and sell Fairbanks products through consultative sales and marketing, including product updates, announcements, events, pricing, and promotions.
Evaluate customer opportunities, communicate critical information, assess appropriate solutions, and meet sales performance goals.
Negotiate pricing, create proposals, and present proposals and quotes to meet customer needs.
Follow up after distributor interactions to confirm stated objectives have been met.
Define custom solution requests from the distribution network and coordinate timely responses with appropriate internal departments and personnel.
Work with customers and freight partners to plan and execute product shipments and deliveries.
Address customer warranty and quality issues by interpreting Fairbanks warranty and mission statements and implementing or recommending solutions.
Maintain daily call volumes to meet established metrics.
Coordinate and track distributor engagement activities assigned to other Fairbanks Scales departments and personnel to ensure compliance with account strategy.
Provide training to distribution network employees by phone, video conference, or in person as needed.
Track and measure execution of engagement plans with assigned distributors and recommend ways to improve their sales performance.
Complete required company training and follow company policies.
Perform other duties as assigned.