Dispensary General Manager

Calypso•Quakertown, PA

17d

About The Position

The General Manager oversees the dispensary’s daily operations and is accountable for effective, compliant, customer-focused performance, including staff development, team management, regulatory compliance, cash handling, inventory control, and sales performance. The role maintains dispensary profit and loss performance and ensures operational practices support sales and marketing objectives while keeping inventory secure, controlled, and compliant. The General Manager works with executive leadership to review market trends and performance data, contributes to business recommendations and sales planning, and leads the team through high-pressure situations. The position oversees customer service, personnel matters, scheduling, inventory processes, operational technology, financial controls, and facility standards. It also researches and applies updated operational practices and regulatory requirements to support continuous improvement. The role requires flexible availability for nights, weekends, and holidays. Physical and environmental demands include lifting, pushing, and pulling up to 35 pounds; repetitive sitting, squatting, bending, and kneeling; standing for extended periods; extended computer use; and working under constant video surveillance. The work environment may include fumes, dust, odors, heights, indoor air conditioning or no air conditioning, motion, and noise. Additional duties may be assigned as necessary.

Requirements

At least 5 years of general management experience.
Flexible schedule availability, including nights, weekends, and holidays.
Experience managing a high-volume business.
Knowledge of P&L and budget management.
Must be at least 18 years of age.
Must be able to pass a criminal background check.
Strong verbal communication skills and basic math skills.
Proficiency with technology.
Ability to lift, push, and pull 35 pounds.
Ability to sit, squat, bend, and kneel repetitively throughout a workday and stand for extended periods.
Ability to use a computer for extended periods.
Comfort working under constant video surveillance and in environments that may include fumes, dust, odors, heights, indoor AC or no AC, motion, and noise.

Nice To Haves

Retail experience in the marijuana industry is preferred but not required.

Responsibilities

Oversee and manage daily dispensary operations to ensure efficient, compliant, and customer-focused performance.
Maintain accountability for dispensary profit and loss performance.
Develop, implement, and maintain compliant standard operating procedures for dispensing, inventory management, and sales support functions.
Partner with executive leadership to understand market drivers and trends, provide insights and recommendations, and interpret performance data.
Participate in and conduct weekly leadership calls to review sales performance, monthly goals, and business trajectories.
Demonstrate leadership and sound decision-making in high-pressure or stressful situations.
Ensure compliance with company policies, procedures, and applicable state and federal regulations.
Enforce diversion prevention controls and stay informed of regulatory updates, adapting operational practices as needed.
Oversee staff and customer interactions to ensure exceptional service standards and resolve escalated customer concerns in a compliant manner.
Lead hiring, training, onboarding, performance management, disciplinary actions, employee relations, and performance evaluations.
Create and manage staff schedules to meet operational needs and labor efficiency and budget expectations.
Coach and develop team leadership capabilities to support succession planning and long-term growth.
Track and monitor inventory using state-mandated tracking and internal business management platforms.
Oversee the receiving process for regulated and non-regulated products in partnership with the Inventory Manager.
Conduct physical inventory audits at designated intervals with the Inventory Control Manager and reconcile physical counts with system records.
Maintain business management platforms and ensure technology systems operate effectively, securely, and in accordance with company standards.
Use Dutchie, OAARS, Microsoft hardware and software, and other required operational systems; operate cash registers, tabletop scanners, and handheld scanners as needed.
Oversee cash handling, including deposits, reconciliations, change orders, and secure storage, in accordance with company policies.
Work cross-functionally to maintain facility cleanliness, organization, functionality, safety, and security.
Communicate professionally with employees, leadership, and external partners; analyze operational challenges and implement solutions that support company goals.
Research and adapt to new operational methods, compliance requirements, and best practices to drive continuous improvement.
Perform additional duties as assigned to support efficient, compliant, customer-focused operations.