Dispensary Associate - Part Time

Trulieve•Cutler Bay, FL

1d•Onsite

About The Position

The Dispensary Associate guides customers through their cannabis purchases by explaining product benefits and potential side effects, sharing product knowledge, and providing excellent customer service. The role facilitates purchases in accordance with state regulations while delivering an exceptional patient experience. The associate prepares and processes orders, assists with customer and product issues, and maintains a clean, stocked workstation. Depending on business needs, employees may also be asked to perform delivery-associate or online-order support tasks. This part-time position works up to 25 hours per week, with flexible hours based on store needs and availability required for evenings, weekends, and holidays. The position pays $15.00 per hour and is eligible for tips. A comprehensive benefits package, including paid time off, is offered.

Requirements

High school diploma or equivalent, and experience in the field or a similar field.
Minimum age of 21, or 18 in Connecticut, Pennsylvania, and West Virginia.
Prior cash-handling experience.
Ability to work independently in a dynamic, fast-paced environment and with people at varying seniority levels.
Excellent interpersonal and communication skills, both verbal and written.
Ability to work effectively without supervision and as part of a team.
Business sense and professionalism when communicating with management and staff, and ability to maintain confidentiality and discretion.
Ability to understand and follow written and oral instructions.
Ability to interact respectfully and politely with customers and team members.
Conversational English sufficient to work with customers and team members, operate electronic equipment, understand safety procedures, and use telecommunications devices.
Mental and physical capacity to perform the job duties.
Ability to move intermittently throughout the workday; see and hear adequately, or use prosthetics that enable these senses to function adequately.
Ability to function independently and demonstrate flexibility and personal integrity.
Ability to work effectively with ill, disabled, elderly, emotionally upset, and sometimes hostile people.
Ability to move throughout the facility, including confined spaces; communicate and exchange information; observe details at varying ranges; and operate computing devices.
Ability to manipulate objects of varying sizes and weights, push and pull up to 50 pounds, and lift, carry, or position up to 50 pounds; ability to use stools, ladders, or steps and crouch, stoop, kneel, or crawl.
Ability to pass a comprehensive background record check.
Availability to work flexible hours, including evenings, weekends, and holidays, based on store needs.
For delivery-associate duties, a valid driver's license and clean driving record.

Nice To Haves

Prior experience, preferably in retail and/or customer service.

Responsibilities

Provide exceptional customer service and show empathy and compassion to patients, customers, guests, and coworkers.
Deliver the TruExperience through elevated patient service, appropriate behaviors, and product knowledge.
Educate customers about cannabis products, including their benefits and potential side effects.
Facilitate customer purchases in accordance with state regulations.
Assist managers and shift supervisors with returns according to company policy.
Prepare and process patient orders promptly and efficiently.
Follow Trulieve policies and procedures.
Work with the leader on duty to improve the customer experience.
Help customers resolve product or device issues and work with leadership to find solutions to customer concerns.
Document customer issues and concerns in the customer's profile.
Maintain a clean and well-stocked workstation throughout the shift.
Perform other tasks as assigned by management, including additional team duties as needed.
When needed as a delivery associate, follow company policies and procedures; a valid driver's license and clear driving record are required for the delivery role.
When assigned online support, process online orders, including deliveries, within a two-hour timeframe.