Dispensary Associate - Part time

Trulieve•Gainesville, FL

1d•Onsite

About The Position

The Dispensary Associate guides customers through their cannabis journey by educating them about product benefits and potential side effects. The role requires knowledge of products and their effects, along with excellent customer service. Associates facilitate customer purchases in accordance with state regulations while providing an exceptional customer experience. The role is part-time, with flexible hours depending on store needs, up to 25 hours per week, and availability after hours based on business needs.

Requirements

High school diploma or equivalent and experience in the field or a similar field.
Must be at least 21 years old, or at least 18 in Connecticut, Pennsylvania, and West Virginia.
Prior cash-handling experience.
Ability to work independently in a dynamic, fast-paced environment and with people at different seniority levels.
Excellent people skills and effective verbal and written communication.
Ability to work effectively without supervision and in a team environment.
Strong interpersonal skills, business sense, and professionalism when communicating with all levels of management and staff; ability to maintain confidentiality and discretion.
Ability to understand and follow written and oral instructions.
Ability to interact respectfully and politely with customers and team members.
Conversational English proficiency sufficient to work with customers and team members, operate electronic equipment, understand safety procedures, and use telecommunication devices.
Mental and physical capacity to perform the job duties.
Ability to pass a comprehensive background record check.
Ability to move intermittently throughout the workday and to see and hear, or use prosthetics that enable these senses to function adequately.
Ability to function independently and work effectively with residents, personnel, and support agencies, including people who are ill, disabled, elderly, emotionally upset, or at times hostile.
Ability to move throughout the facility, including confined spaces; communicate and exchange sensitive information; observe details at varying ranges; and operate computing devices.
Ability to manipulate objects of varying sizes and weights; push, pull, lift, carry, and position objects up to 50 pounds; ascend and descend stools, ladders, or steps; and crouch, stoop, kneel, or crawl.
Must be available to work evenings, weekends, and holidays.
Valid driver's license and clean driving record required to fulfill the delivery-driver role.

Nice To Haves

Prior experience, preferably in retail and/or customer service.

Responsibilities

Provide exceptional customer service to customers, guests, and coworkers.
Show empathy and compassion to patients.
Deliver the TruExperience through elevated patient service standards, behaviors, and product knowledge.
Assist Managers and Shift Supervisors with returns in accordance with company policy.
Prepare and process patient orders in a timely and efficient manner.
Follow Trulieve policies and procedures.
Work directly with the leader on duty to enhance the customer experience.
Assist customers with product or device issues.
Work with leadership and management to resolve customer issues.
Document customer issues and concerns on customer profiles.
Maintain a clean and well-stocked workstation throughout the shift.
Perform other tasks as assigned by Management.
When needed, perform delivery-associate duties, including following company policies and procedures and holding a valid driver's license with a clear driving record.
When needed, assist with processing all online orders, including deliveries, within a two-hour timeframe.