Dispatcher

Costa Solutions•La Porte, TX

19d•Onsite

About The Position

The Dispatcher coordinates and monitors daily truck transportation activities to ensure timely, safe, and efficient freight movement. The role works with drivers, warehouse personnel, customers, vendors, and management to coordinate deliveries, manage schedules, address transportation issues, and maintain accurate dispatch records. This is a full-time, hourly, non-exempt position in Operations. The position is primarily office-based within a warehouse environment. The employee may occasionally walk through warehouse, dock, and yard areas and may encounter varying temperatures, outdoor exposure, moving mechanical parts, vibrations, two-way forklift traffic, and loud noise. Operational demands and scheduling priorities may change throughout the day. Performance is evaluated based on accurate and efficient dispatch coordination, effective communication, reliable recordkeeping, support for on-time pickups and deliveries, adherence to safety and compliance procedures, and timely responses to operational issues. Duties may change, and other duties may be assigned by a supervisor.

Requirements

High school diploma or GED preferred.
Strong organizational, communication, and problem-solving skills.
Ability to prioritize multiple tasks and respond effectively to changing schedules.
Basic computer proficiency, including email, spreadsheets, and dispatch or transportation management systems.
Ability to maintain accurate records and communicate clearly with drivers and management.
Ability to work flexible hours, including overtime, weekends, or holidays when operationally necessary.
Ability to use hands and fingers, handle or feel, reach with hands and arms, and talk and hear.
Frequent ability to stand, walk, and stoop, kneel, or crouch; occasional ability to sit, climb, and balance.
Ability to constantly lift and/or move objects up to 50 pounds and occasionally lift and/or move objects weighing more than 60 pounds.
Required vision abilities include close and distance vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Experience with VIntermodal or Envase preferred.
Previous experience in truck dispatching, transportation, logistics, or warehouse operations preferred.
Knowledge of trucking operations, delivery scheduling, routes, and transportation documentation preferred.

Responsibilities

Coordinate daily truck dispatching, including assigning drivers, trucks, trailers, and delivery routes.
Schedule pickups, deliveries, and freight movements according to customer requirements and operational priorities.
Communicate with drivers during their shifts to provide instructions, delivery updates, route information, and operational support.
Monitor driver progress, arrival times, delays, and delivery completion.
Coordinate with warehouse and dock personnel about loading schedules, freight availability, trailer assignments, and departure times.
Maintain dispatch logs, driver schedules, trip records, delivery confirmations, and other transportation documentation.
Update customers and internal departments about shipment status, estimated arrival times, delays, and scheduling changes.
Identify and resolve dispatch issues, including traffic delays, equipment breakdowns, missed appointments, and driver availability.
Verify that drivers have dispatch instructions and required transportation paperwork.
Assist with monitoring driver hours of service and applicable DOT requirements, as appropriate to the position.
Report vehicle maintenance concerns, accidents, safety issues, and other incidents to the appropriate manager.
Coordinate with maintenance personnel about vehicle availability and equipment issues.
Communicate professionally with drivers, customers, vendors, and coworkers.
Follow company policies, safety procedures, customer requirements, and applicable transportation regulations.
Perform other duties as assigned by a supervisor.