Dispatcher

WelbeHealth • San Jose, CA

25d

About The Position

The Dispatcher coordinates all transportation services provided to participants and potential enrollees and oversees vehicle safety. The role keeps drivers, participants, and clinic teams aligned through accurate documentation, real-time updates, and timely communication. Dispatchers coordinate add-ons, cancellations, no-shows, and last-minute changes to support a seamless participant experience and help participants feel supported, respected, and connected to care.

The position requires strong communication skills, technology proficiency, and the ability to make timely decisions while managing competing priorities. Weekend dispatch coverage is provided as needed.

Requirements

• High school diploma or equivalency; professional experience may be substituted.
• At least four years of experience working in a public or private transportation setting.
• At least two years of experience working in a dispatcher setting.
• Current valid state driver’s license and vehicle insurance.
• Participate in the DMV pull notice and random testing for alcohol and controlled substances programs.
• Pass a DOJ/FBI background check and DOT physical exam.
• Maintain eligibility to drive under WelbeHealth’s commercial auto insurance program. Applicants generally must be at least 25 years old; candidates ages 23–24 may be considered based on driving history and other underwriting criteria. Drivers over age 70 may be required to provide current medical certification.
• Strong communication skills, technology proficiency, and the ability to make timely decisions while managing competing priorities.
• Proof of vaccination or a vaccine declination form is required prior to employment.

Responsibilities

• Create and manage daily transportation schedules, adjusting for cancellations, add-ons, and last-minute requests.
• Actively dispatch to support daily transportation operations.
• Maintain a daily call log for operational tracking and communication.
• Monitor and respond to HUB inquiries and operational requests.
• Update schedules based on Direct Line changes and updates.
• Document cancellations or no-shows in a timely manner and communicate missed appointments to the clinic team.
• Provide weekend dispatch coverage as needed.
• Oversee vehicle safety.

Benefits

• Medical, dental, and vision insurance coverage.
• 17 days of personal time off (PTO).
• 12 observed holidays annually.
• 6 sick days.
• 401(k) savings plan with employer match.
• Comprehensive compensation package including base pay and bonus.
• Broad range of additional benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED