Dispatcher

Dial Duron Service Co.•Rockledge, FL

22d•$20 - $30•Onsite

About The Position

Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. Dial Duron Service Co. is seeking a dynamic Dispatcher to join its team. The role supports customers and internal staff by coordinating service operations and providing customer assistance. Work is performed in an indoor office environment, and the company will make reasonable accommodations to allow employees to perform the essential functions of the job.

Requirements

At least 1 year of administrative or customer service experience in an office setting.
Knowledge of Microsoft Office.
Ability to build strong rapport with customers and coworkers.
Ability to organize, prioritize, and manage time effectively through task completion.
Ability to work independently and with integrity in a structured yet relaxed environment.
Patience and empathy when helping others.
Excellent written and verbal communication skills.

Nice To Haves

Knowledge of Service Titan.

Responsibilities

Answer incoming customer requests and inquiries in a professional and friendly manner.
Act as a liaison between customers, technicians, salespersons, and management.
Schedule service and routine maintenance appointments.
Maintain and update customer records based on interactions.
Process invoice payments.
Provide information about products and services.
Troubleshoot and resolve customer issues and concerns.
Develop and maintain knowledge of evolving products and services that benefit customers.
Participate in in-house training on products, services, and office software needed for the position.
Perform additional duties as assigned.