Dispatcher

Nextech • St. George, UT

22d • Onsite

About The Position

Nextech is hiring a Dispatcher to coordinate field service operations and serve as the connection point between technicians and customers. The role manages schedules and service requests, keeps technicians and customers informed, and supports efficient, professional service delivery. It requires precision, adaptability, urgency, and a commitment to excellence.

The position is office-based. The Dispatcher communicates job-related information clearly, follows applicable work instructions and safety procedures, and completes required documentation.

Requirements

• Previous dispatch experience; service-industry experience is preferred.
• High-level computer skills, especially in Excel.
• Excellent organizational and time-management skills.
• Strong sense of urgency and ability to prioritize tasks effectively.
• Strong written and verbal communication skills in English, including the ability to convey information, understand and respond to questions and instructions, and read, interpret, and prepare job-related documents.
• Team-first attitude and solution-focused mindset.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Detail-oriented, with strong accuracy and follow-through.

Nice To Haves

• Service-industry dispatch experience.

Responsibilities

• Manage real-time manual and electronic dispatch boards and keep technician schedules up to date.
• Communicate service updates, customer needs, and schedule changes to technicians and management.
• Track service history, updates, and customer communications in the database.
• Coordinate daily schedules to promote efficiency, accuracy, and timely completion of work.
• Verify technician check-ins and check-outs and confirm IVR compliance.
• Ensure technicians have the correct parts and purchase orders to complete jobs.
• Provide professional and timely support to internal teams and customers.
• Collaborate with Regional Service Managers to clear and schedule new calls.
• Manage data entry, purchasing, and internal support for the assigned region.
• Communicate job-related information clearly and accurately with customers, colleagues, and others necessary to perform assigned duties.
• Follow applicable work instructions and safety procedures and complete required documentation.

Benefits

• Paid training
• Certification support
• Education reimbursement
• Multiple health plans, including a free employee-only option
• Dental coverage starting after 30 days
• Vision coverage starting after 30 days
• Free life insurance equal to annual salary
• 401(k) with a 50% company match on the first 6%
• Optional supplemental life, disability, accident, and critical illness coverage
• Seven paid holidays
• Paid time off
• Discounts on travel, auto, dining, and more

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed