Dispatcher

First Student•Poughkeepsie, NY

31d•Onsite

About The Position

At First Student, our Dispatchers are a constant reflection of our company's commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line. At First Student, we are proud to offer: Tremendous Career Advancement Opportunities due to a strong presence across North America Positive and rewarding work environment F/T benefits including Medical, Dental, Vision and matching 401K Starting Pay Rate: $31.00 hr. Personal time off and observed holiday pay Full-time work all year Monday-Friday 6:00am-3:00pm

Requirements

3-5 year's experience
High school diploma or equivalent
Basic knowledge of radio dispatch equipment
Excellent communication and customer service skills
Ability to deliver under time constraints and deadlines
Previous terminal operations, dispatch, or driver experience
Computer literate
Ability to obtain company paid CDL
Subject to DOT drug testing and physical.
English proficiency

Responsibilities

Oversees all routes and scheduling of buses
Counsels and coaches drivers and monitors
Handles heavy phone and radio traffic
Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager
Serves as primary communication liaison with major contracted customer
May handle charter reservations, billing, or driver payroll
Provides solutions to drop-off and pick-up problems
Handle back-up driver duties or perform miscellaneous clerical duties as needed
Completes assignment of special projects
Assists with supervision of day-to-day operations