Dispatcher- Chicago

Kinder Morgan•Chicago, IL

About The Position

The Dispatcher develops and maintains professional relationships with coworkers, customers, carriers, and other Kinder Morgan departments and employees. The role manages truck activity in the terminal and supports the movement of customers’ products while maintaining accurate operating, order, weight, inventory, and transportation documentation. Dispatchers work with senior dispatchers, management, and the CSR Manager to address customer concerns and product-movement issues, while providing customer service and maintaining a high level of accuracy.

Requirements

High school diploma or equivalent.
Knowledge of DOT rules and regulations; current DOT certification or training.
Experience dispatching and scaling trucks and calculating loads according to DOT regulations.
Excellent arithmetic skills, including addition, subtraction, multiplication, division, percentages, and fractions.
Proficiency in Excel, data entry, and Outlook.
Knowledge of and ability to use SAP and/or other inventory systems.
Strong attention to detail and ability to problem-solve and troubleshoot.
Ability to work in a fast-paced environment, multitask as priorities shift, and manage the dispatching office with minimal supervision.
Excellent customer service skills and ability to work from written and verbal instructions.
Ability to work as part of a team, take direction from supervisors, focus on details, and follow work rules and schedules.
Ability to work quickly, independently, and accurately under pressure.
Ability to maintain dependable attendance and a high level of performance.
Ability to walk up and down stairs, stand for extended periods, and carry up to 25 pounds.
Availability for scheduled and unscheduled overtime as customer demand requires.

Nice To Haves

College experience.
Two to four years of experience working in the liquids terminal industry (preferred).

Responsibilities

Create plant operating orders, answer phone calls, interface with truck drivers, and communicate via radio.
Issue appropriate placards, seals, SDS, COA, and product identification tags to drivers.
Verify orders throughout the day, ensure orders are closed, perform Business Objects tasks, apply accurate delay codes as applicable, and enter customer ancillary charges as applicable.
Obtain tare and gross weights of tank trucks and calculate quantities of product loaded.
Assist with managing truck activity in the terminal.
Create accurate legal D.O.T. bills of lading that meet KLM, D.O.T., and customer requirements.
Accurately enter tank truck movement data in Kinder Morgan and customer inventory systems while providing customer service.
Maintain attention to detail and accurate calculations to avoid serious and costly errors.
Work with senior dispatchers and the manager to respond to customer complaints and inquiries.
Follow through on customer-related issues with management to ensure customer satisfaction.
Maintain proficiency and accuracy.
Handle issues related to movement of customers’ products by interfacing with the CSR Manager.
Perform work as directed by management and adhere to work schedules and rules.

Benefits

Medical, prescription drug, dental, and vision coverage.
Flexible and Health Spending Accounts.
Life and Accidental Death and Disability insurance.
Supplemental Life and Accidental Death and Disability insurance for employees and dependents.
Retirement benefits, including a 401(k) with employer and employee contributions and a company-funded pension plan.
Paid time off.
Paid parental bonding leave.
Paid holidays.
A flexible work schedule.
Voluntary benefit plans.