Dispatcher

New York Blood Center Inc•City of Rye, NY

21d•$28 - $30

About The Position

The Dispatcher is responsible for ensuring the efficient and timely delivery and pickup of blood and blood products by managing workflow, overtime, and driver productivity. The role helps ensure collection locations operate on schedule and are stocked with the supplies and equipment needed for successful drives. The Dispatcher monitors schedules and vehicles, coordinates drivers and shipments, supports mobile drivers, and ensures blood drive vehicles are operational and ready to depart on time. The position also supports fleet and safety compliance, maintains accurate driver records, addresses customer service issues with internal departments, and manages communications between the business unit and drivers. For applicants working in New York City or Westchester County, the proposed hourly salary is $28.00 to $30.00. For applicants working elsewhere, compensation reflects local market rates and is commensurate with skills, job-related knowledge, and experience. Unless otherwise specified, posted opportunities are located in New York or Greater Tri-State office locations.

Requirements

High school diploma or equivalent.
Three years of experience directing staff, in office management, or as a dispatcher.
Knowledge of DOT regulations, including hours of service.
Knowledge of computerized and mobile communication systems.
Basic knowledge of Microsoft Office.

Nice To Haves

Some college coursework preferred.

Responsibilities

Monitor schedules and vehicles, dispatch drivers, and direct pickups or deliveries.
Coordinate drivers and operations to meet time parameters for shipments, pickups, donor centers, and blood drives.
Assist mobile drivers as needed to ensure blood drives start and break down on time.
Report vehicle and fleet equipment issues, communicate DVIRs, and coordinate with mechanic shops and towing providers.
Ensure blood drive vehicles are operational, loaded, and ready to depart on time.
Monitor drivers’ departure and arrival times for blood drives and communicate delays by email.
Ensure accident forms are completed and reported promptly to support safety compliance.
Maintain and review driver records and documents, including spreadsheets, and verify their accuracy before submission.
Monitor and document employee activity to ensure compliance with policies and procedures.
Resolve customer service issues by partnering with internal departments to develop and implement satisfactory solutions.
Manage communications between the business unit and drivers through the dispatch base phone or email.
Monitor and report on radio communications from the NYC Office of Emergency Management.
Manage workflow, overtime, and driver productivity to support efficient and timely delivery and pickup of blood and blood products.
Help ensure collection locations operate on time and are stocked with the supplies and equipment needed for successful drives.