Dispatcher

Same Day Water Heaters • Dallas, TX

39d • Onsite

About The Position

Join a fast-growing team where customer service, teamwork, and fun come first! We’re expanding our Dallas team and looking for a Dispatcher to help coordinate service installations and provide top-tier support to customers and field teams. You'll serve as a key point of contact between our call center, customers, and technicians, while helping keep schedules tight, communication clear, and service seamless.

Requirements

• Availability to work weekends, the schedule will be Saturday-Wednesday 9am-6pm
• Excellent communicator (oral and written)
• Strong multitasking and time management skills
• Calm under pressure with sound decision-making abilities
• Proficient in basic computer use and data entry
• High School diploma or equivalent
• Flexibility to cover varying shift times is essential to meet operational needs.
• Ability to work overtime as needed

Responsibilities

• Receive and dispatch service installation orders
• Coordinate with field teams, technicians, and subcontractors
• Resolve customer inquiries and escalated issues
• Schedule and prioritize jobs based on urgency, skills, and location
• Maintain accurate logs, records, and communications
• Support smooth operations and handle multiple tasks efficiently

Benefits

• Bi-weekly pay + overtime opportunities
• Paid Time Off (PTO)
• Medical, Dental, Vision, Life Insurance
• Advancement opportunities
• Casual dress & comfortable office environment
• Discretionary bonuses & incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED